BridgeFlow - Asana Partner

Customer Success Manager

BridgeFlow - Asana Partner

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Primary point of contact for customers with questions about our services
  • Build and maintain long-term relationships with top clients
  • Develop and manage nurturing strategies
  • Plan and conduct Quarterly Business Reviews with Tier 1 clients
  • Support the consulting team with customer success activities
  • Maintain customer updates and opportunities in the CRM
  • Collect and analyze customer feedback to improve our offerings
  • Ownership of the BridgeFlow Academy and customer support within the Academy

Requirements

  • Some professional experience in customer support, account management, or sales
  • Proactive maintenance of your own customer pipeline
  • Sales-oriented mindset to generate growth opportunities
  • Ideally experience in work management, relevant tools, project management, SaaS, and professional services
  • Technical affinity and understanding of workflows across different tools and departments
  • Excellent communication and interpersonal skills in German and English
  • Self-organized, goal-oriented working style
Benefits
  • Professional onboarding with on-the-job training and in-depth product familiarization
  • Attractive compensation package with a variable performance component
  • Regular coaching and feedback sessions with management
  • Professional development and further training opportunities
  • High flexibility across all areas through digital-first working
  • High-end equipment at both office and home workstations
  • Free fruit and beverages in the office
  • Dynamic startup environment with events and opportunities for exchange
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportaccount managementsalescustomer pipeline managementproject managementSaaSworkflow understanding
Soft Skills
communication skillsinterpersonal skillsself-organizationgoal-oriented mindsetproactive maintenancesales-oriented mindset