Bremerton Housing Authority

Compliance

• Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state.
• Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance.
• Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions.
• Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis.
• Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry.
• Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication.
• Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing.
• Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution.
• When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation.
• Assist the compliance team with other duties and functions.

Resident Compliance Specialist