Resident Compliance Specialist

Bremerton Housing Authority

Resident Compliance Specialist in Contract Management Services, fostering communication between residents and owners. Advocating for solutions and ensuring compliance with housing regulations.

Posted 6/6/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $29 - $47 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state.
Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance.
Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions.
Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis.
Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry.
Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication.
Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing.
Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution.
When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation.
Assist the compliance team with other duties and functions.

Requirements

What you’ll need

High School Graduate or General Education Degree (GED): Required
Associates Degree: Preferred.
2+ years required of high engagement customer service experience with a vulnerable client base who may be in crisis.
3+ years is preferred.
3 plus years of experience in complex or specialized business administration, social services administration or case management,
Must have intermediate to advanced skills in writing and verbal communication.
1 plus-year experience in the rental housing industry is highly desired.
Experience searching program or industry regulations in a professional setting.
At least Intermediate proficiency level in Microsoft Office programs, including Word, Excel, and Outlook.
Intermediate to advanced level knowledge using various database operations, websites and cloud-based programs.
Certified Occupancy Specialist certification, desired or able to acquire it within 180 days of employment.

Benefits

Comp & perks

Medical Insurance-BHA pays 95% for employee only or 90% for family
Vision Insurance-BHA pays 95% for employee only or 90% for family
Dental Insurance – 100% Covered by BHA
Life and AD&D Insurance
Washington State Retirement (PERS)
Washington State Deferred Compensation
Paid Time Off (PTO) Accrual of 150 hours in first year
Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)
14 Paid Holidays per year
Longevity Pay
Employee Assistance Program
Tuition Reimbursement Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

writingverbal communicationbusiness administrationsocial services administrationcase managementdatabase operationscloud-based programsMicrosoft OfficeWordExcel

Soft Skills

empathetic supportcompassionate supportactive listeningclarifying questionsattention to detailtimely communicationproblem-solvingcustomer serviceconflict resolutionteam collaboration

Certifications

Certified Occupancy Specialist