Brello Health

Business Operations

• Own and maintain project management systems, including ClickUp and related operational tools.
• Develop project plans, timelines, deliverables, and ownership assignments.
• Monitor project progress and ensure deadlines are met.
• Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables.
• Identify and proactively resolve project risks, bottlenecks, and operational challenges.
• Provide regular project status updates to leadership.
• Ensure all projects contain clear owners, deadlines, documentation, and success criteria.
• Serve as the primary operational liaison between departments.
• Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners.
• Coordinate meetings, agendas, action items, and follow-up activities.
• Resolve operational conflicts and ensure timely decision-making.
• Support leadership in driving organizational priorities and initiatives.
• Define, maintain, and enforce launch processes for all new products, services, and operational initiatives.
• Coordinate launch readiness activities across all departments.
• Manage implementation timelines and launch checklists.
• Ensure operational, customer support, provider, pharmacy, and marketing teams are prepared before launch.
• Monitor post-launch performance and address operational issues.
• Analyze existing workflows and identify opportunities for efficiency improvements.
• Develop, maintain, and update Standard Operating Procedures (SOPs).
• Create process documentation, training materials, and operational playbooks.
• Establish best practices and quality assurance standards across departments.
• Manage relationships with operational vendors and software providers.
• Track key operational metrics and performance indicators.

Business Operations Manager