Brellium

Clinical Operations

• Define and maintain clinical review criteria, quality benchmarks, and compliance standards across all specialties Brellium supports (mental health, ABA, hospice, home health, nutrition, and beyond)
• Build clinical playbooks and documentation frameworks that translate complex medical guidelines into actionable product logic and ingrain knowledge throughout the team
• Stay current on evolving clinical regulations, payer requirements, and specialty-specific best practices to keep Brellium ahead of the curve
• Design and scale clinical operations workflows — from how reviews are conducted to how clinical feedback loops back into the product
• Build and manage the clinical operations team, including reviewers, coding specialists, and clinical advisors
• Establish KPIs and quality metrics to measure clinical accuracy, review turnaround, and operational efficiency
• Partner with Product and Engineering to embed clinical expertise into platform features, AI models, and new product development
• Collaborate with Customer Success and Implementation teams to support customer onboarding, clinical configuration, and specialty-specific deployments
• Serve as the clinical authority in customer-facing conversations, QBRs, and strategic discussions with healthcare executives

Head of Clinical Operations

Controller

• Own the monthly close process, including general ledger review, journal entries, reconciliations, and financial statement preparation
• Oversee day-to-day accounting activities, including accounts payable, accounts receivable, payroll, T&E reimbursement, and customer and vendor contract accounting
• Ensure timely, accurate GAAP-compliant financial reporting
• Design, implement, and improve accounting processes and internal controls to support scale and compliance
• Manage local, state, and federal reporting requirements and tax filings
• Lead Brellium’s first external financial statement audit, including preparation of workpapers and coordination with auditors
• Manage relationships with external accounting firms, tax advisors, banks, and other professional partners
• Partner closely with the VP of Finance on budgeting, forecasting, board materials, investor reporting, and ad hoc financial analyses
• Provide clear, proactive insights into financial performance, trends, and variances to internal stakeholders
• Manage and develop internal and external accounting resources
• Evaluate, implement, and optimize accounting systems and tools to improve efficiency, accuracy, and scalability

Product Manager

• Own problems end-to-end, from discovery through launch.
• Make Brellium feel lightning-fast, rock-solid, and effortless for providers.
• Team up with go-to-market partners to help customers get live faster and see value right away.
• Communicate clearly across technical and non-technical teams, turning complex needs into simple product decisions.
• Stay anchored in user problems, digging deep into provider and customer pain points before solutioning.
• Adapt quickly as priorities shift and learn new domains fast to keep the team moving.

Engineer

• Own configuration, custom setup, and integration work for enterprise accounts. You take a customer need and ship the technical solution, end to end — no handoffs, no waiting.
• Join customer calls alongside our CS team to hear requirements directly. Translate business needs into technical plans and answer engineering questions in real time.
• Track and drive ongoing technical workstreams for your assigned accounts. You keep delivery moving without CS having to chase engineering, and you decide how and when to ship.
• Sit between Customer Success and Engineering. When you see the same customer need come up twice, flag it back to Product as a gap — so the platform gets better for everyone.

Forward Deployed Engineer

Implementation Specialist

• Develop project plans to implement Brellium’s core offerings with our new customers by scoping their technical and clinical implementation needs, overall milestones and constraints and forecasting actionable steps towards helping our customers realize value
• Lead kickoff, implementation and go-live meetings with Clinical Teams and develop relationships with C-suite healthcare executives through regular communication and engagement
• Participate in Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives
• Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
• Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories
• Work with Customer Success Leadership to develop and enforce best practices around implementation
• Initial implementation meetings, backlog meetings, workflow meetings & go-live meetings including prep, pre-reads & follow-ups for all
• ‘Solutioning’ for customers with technical needs including API integrations, EMR connections and new product development
• Project management for go-live process (planning & execution)
• Working with engineering + customer on clarifying requirements and implementing feedback
• Developing customer facing content for implementation meetings and knowledge base references
• Developing scalable process for customer implementation from contract signature to ‘go-live’

Implementation Manager

Account Executive

• Clearly articulate our value proposition, create enthusiasm among prospects, and convert prospects into long-term partnerships
• Work closely with the Head of Sales, who will actively support your learning and career development.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
• Keep a disciplined pipeline, forecast accurately, and track activity to ensure predictable growth
• Provide an exceptional customer experience, positioning Brellium as a must-have partner for clinics
• Proven success conducting product demonstrations in a value-based sales environment
• Develop a deep understanding of each clinic's workflow, compliance challenges, and documentation pain points to tailor conversations around their specific needs
• Guide prospects through the decision-making process with data-driven insights, ROI frameworks, and relevant case studies that map directly to their clinical and operational goals
• Lead the full sales cycle from demo to close and drive new business sales for mid-market prospects

Full-stack Engineer

• Translate product ideas into technical designs and ship them end-to-end
• Build features across frontend, backend, and data layers
• Collaborate directly with design, product, and leadership
• Own projects from concept to production
• Make pragmatic tradeoffs between speed and craft
• Contribute to a fast-moving, highly collaborative environment where your ideas directly impact how care is delivered

Senior Product Engineer

• Work closely with Product to integrate modern LLMs into real-world applications
• Design and build systems end-to-end, touching everything from data pipelines to user interfaces
• Design and build AI-centric systems end-to-end, optimized for performance and reliability
• Build evaluation pipelines and define metrics to measure AI agents and workflows, ensuring robustness and continuous improvement
• Deliver high-quality features quickly through strong execution, collaboration, and adaptability
• Contribute to a fast-moving, highly collaborative environment where your ideas directly impact how care is delivered

Software Engineer – AI

Infrastructure Engineer

• Design and evolve distributed systems to support 10x growth in session volume
• Improve throughput, fault tolerance, and system resilience across the core pipeline
• Build scalable data pipelines and processing infrastructure
• Strengthen observability, monitoring, and incident response
• Reduce operational bottlenecks and technical debt
• Collaborate with AI and product teams to ensure the underlying systems can support new capabilities at scale

Senior Backend, Infrastructure Engineer

• Work closely with Product to integrate modern LLMs into real-world applications
• Design and build systems end-to-end, touching everything from data pipelines to user interfaces
• Deliver high-quality features quickly through strong execution, collaboration, and adaptability
• Contribute to a fast-moving, highly collaborative environment where your ideas directly impact how care is delivered

Software Engineer

Customer Support

• You resolve customer issues in Intercom with completeness and clarity, ensuring no context is lost and every loop is closed before marking a ticket resolved.
• You manage ticket volume and response SLAs with self-directed discipline, prioritizing urgently and never requiring reminders to stay current on your queue.
• You communicate in a style matched to the customer's technical fluency and emotional state, shifting tone and detail level fluidly between frustrated users, engineering teams, and executive stakeholders.
• You build deep knowledge of Brellium's platform, compliance frameworks, and EMR integrations so you can troubleshoot effectively and resolve issues efficiently without unnecessary engineering escalations.
• You identify patterns across multiple tickets and surface them to the team as actionable process or documentation improvements, not waiting to be asked.
• You dig into technical problems and develop a sharp instinct for what you can solve versus what needs to be escalated.
• You log ticket data accurately, track core metrics like first-contact resolution and response time, and proactively surface patterns and recurring issues to the team lead before they become bigger problems.
• You design and document systems in Intercom or support workflows that make your own job more efficient and improve the overall customer experience.
• You structure your own workflow and ticket tracking so that nothing falls through the cracks, flagging follow-ups, setting reminders, and managing your own accountability without external prompts.
• You develop and maintain knowledge base articles, internal documentation, and workflow improvements that help customers help themselves and reduce repeat ticket volume over time.
• You collaborate with Customer Success and Engineering by presenting customer insights persuasively, backed by specific examples and data, so they understand the impact and prioritize accordingly.
• You're not satisfied with simply maintaining the status quo: you're always looking for ways to make things better, whether that's a smarter workflow, a clearer article, or a more efficient process.

Customer Support Associate

Performance Marketing

• Pipeline Generation: You’ll own a pipeline number. You know how to build programs across paid, outbound, and events that drive consistent top-of-funnel demand, and you can connect your work directly to revenue.
• Outbound Campaigns: Test and iterate on outbound campaigns — from cold email to ABM to gifting — to learn what resonates across different specialties and ICPs
• Events: Own conference presence and experiment with owned event formats to drive awareness and pipeline
• Paid Ads: Own and optimize paid acquisition across LinkedIn Ads and Google Ads, from audience targeting to creative testing
• Channel Experimentation & Reporting: You don't wait for a playbook; you build one. You bring a scrappy, creative approach to every campaign and find high-leverage opportunities even with limited resources.
• Explore and test new channels, messaging angles, and personas freely. Nothing is off the table when it comes to thoughtfully finding new ways to drive top of funnel for Brellium
• Partner with the Content Marketing, BDRs, AEs, Partnerships, and others to experiment in new sectors and verticals as the business grows
• Report on campaign performance and pipeline impact, translating data into clear decisions about what to double down on and what to cut
• Cross-Functional Partnership: Great marketing doesn't happen in a silo. You're a strong collaborator who keeps sales and marketing aligned and communicates clearly across the team.
• Partner closely with BDRs and AEs to align on ICP, messaging, and lead handoff processes to ensure seamless experience for prospects
• Work directly with the Head of Marketing, Sales Leadership, and Rev Ops to prioritize channels and shape demand generations strategy
• Contribute to a team culture of transparency. Share what's working, what isn't, and why.

Demand Generation Manager

AI Engineer

• Design and improve LLM-powered pipelines and agent architectures
• Build robust evaluation and benchmarking frameworks to measure output quality and regression
• Optimize for latency, cost, determinism, and output quality across high daily volume
• Implement retrieval-augmented generation (RAG) and tool-use strategies where appropriate
• Ship production-grade AI systems – not experiments
• Collaborate closely with backend and product teams to integrate AI capabilities into the core platform