Manage customer inquiries via phone, email and chat inquiries.
Support outside sales teams with account management and Western territory coordination.
Process customer orders, ensuring accuracy and timely fulfillment.
Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
Manage CRM records, issue RGA/RMAs, and handle returns precisely.
Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
Ensure compliance with ISO 9001 standards in daily activities.

Requirements

A high school diploma or GED is required.
Minimum 3 years in a customer service or account support role.
Experience in manufacturing or industrial settings preferred.
Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
Proven ability to support customers and sales teams effectively.
Experience with inventory and purchasing systems required.
Fluent in Spanish and English (written and verbal).
Proficient in Microsoft Excel/Google Sheets.

Benefits

Medical, Dental, Vision, Disability and Life Insurance
Employer Paid Life Insurance for Employees
Paid Time Off: Vacation, Personal, Sick Days
401(k) with Company Match
Employee Assistance Program (EAP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceaccount managementtechnical product supportorder processinginventory systemspurchasing systemsCRM toolsERP systemsMicrosoft ExcelGoogle Sheets

Soft Skills

communicationcollaborationproblem-solvingcustomer supportteam support

Certifications

high school diplomaGED