HS diploma/GED + 1-3 months customer service experience
Proficient in MS Office (Outlook, Word, Excel)
Professional English communication (verbal/written) + basic math skills
Ability to work seated at a computer with occasional light lifting (10-25 lbs.)
Customer service competencies: Problem-solving focus, Active listening & clear communication, Detail orientation & accuracy, Professional phone/email etiquette, Adaptability in fast-paced settings, Team collaboration skills
Preferred Qualifications: Prior experience in hospitality, timeshare, or call center environments, Knowledge of vacation ownership/timeshare industry, Experience with reservation systems or CRM software, Bilingual communication skills, Associate's degree or relevant certification

Benefits

Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencereservation systemsCRM softwarebasic math skillsMS OfficeOutlookWordExcel

Soft Skills

problem-solvingactive listeningclear communicationdetail orientationaccuracyprofessional phone etiquetteprofessional email etiquetteadaptabilityteam collaboration

Certifications

HS diplomaGEDAssociate's degree