BRB Seguros

Business Analyst

• Lead implementation projects for sales channels and automations.
• Organize and refine the channels backlog, ensuring tasks are clear and ready for the technology development team.
• Gather business requirements and collaborate with areas such as IT, Product, and Marketing to design solutions oriented to commercial processes.
• Conduct root-cause analyses to resolve process bottlenecks and quality issues in the channels.
• Prioritize tasks based on impact vs. effort, keeping the team focused on what truly moves the needle.
• Elicit requirements and connect stakeholders: act as a translator between domains — IT (technical feasibility), Marketing (communication), Product (insurance), and Sales (sales rules).
• Analyze data and resolve bottlenecks: investigate conversion drops, channel quality issues, and bugs using a root-cause approach (not just firefighting).
• Explore and propose new opportunities: research trends such as "How are other companies using AI to sell insurance?" and "What works in the global insurtech market?"

Digital Business Analyst II

Customer Support

• Monitor the operation of the loan protection product (prestamista), ensuring correct processing of routines, adherence to business rules and quality of operational and customer service requests.
• Monitor workflows, KPIs, pending items, complaints and portfolio movements, identifying failures, risks, inconsistencies and opportunities for improvement.
• Handle and follow up on requests from customers, partners, internal channels, agencies and the ombudsman, ensuring resolutions, compliance with deadlines and traceability of actions.
• Analyze incoming requests, define appropriate actions and engage insurers, partners and internal teams when necessary.
• Facilitate communication among involved areas, ensuring alignment, follow-up on responses and smooth handling of issues.
• Contribute to improving the customer experience and operational efficiency by supporting initiatives for standardization, reduction of rework, updating procedures and controls, and evolving the product journey.
• Prepare controls, follow-ups and management reports, highlighting risks, deviations, critical pending items and the need for escalation.

Junior Operations and Customer Support Analyst

Analyst

• Support the planning and execution of projects focused on structuring sales channels;
• Optimize sales channel processes and routines;
• Support the creation of operating models and commercial partnerships;
• Propose sales journeys that leverage multiple channels;
• Develop and maintain commercial playbooks;
• Analyze commercial results and study market trends to generate insights;
• Prepare presentations and lead meetings with different teams;
• Collaborate with internal departments and external partners to enable initiatives.

Sales Channel Structuring Analyst – Junior

• Consolidate, analyze and interpret product portfolio data, transforming information into actionable insights for management.
• Monitor performance, profitability, penetration, conversion, retention, churn, loss ratio, productivity and other business-related KPIs.
• Support the definition and evolution of the product area’s strategic indicators.
• Structure recurring analyses and ad hoc studies to support leadership decision-making.
• Develop, maintain and evolve dashboards, management panels and executive reports.
• Ensure the reliability, consistency and traceability of the information used by the area.
• Identify performance deviations, improvement opportunities and result drivers.
• Support the development of predictive analyses, scenarios and projections for portfolio planning and monitoring.
• Conduct market studies, benchmarking and competitive analysis, identifying trends, industry movements, opportunities and risks.
• Map customer behavior, consumption needs, audience profiles and market potential.
• Support the identification of opportunities for new products, offer adjustments, commercial repositioning and revitalization of existing products.
• Produce analytical materials on market, portfolio, channels, segments and competitors.
• Assist the area in defining product strategy based on data, performance and market insights.
• Contribute to studies for prioritizing initiatives, implementation, revitalization or discontinuation of products.
• Participate in the preparation of business cases, feasibility analyses and studies of commercial potential.
• Support the monitoring of product life cycles.
• Work collaboratively with commercial, operations, technology, partners, planning, marketing and finance teams.
• Translate business demands into analytical and structural requirements.
• Support governance forums with consistent information, critical perspective and objective recommendations.
• Build executive presentations and materials for reporting to leadership and stakeholders.

Digital Business Analyst II

Junior Operations and Customer Support Analyst

Sales Channel Structuring Analyst – Junior

Product Analyst III, Data