Braven

Associate Director, Systems Operations

Braven

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $76,000 - $94,900 per year

Job Level

Senior

About the role

  • Maintain and monitor progress on the Systems team roadmap, highlighting high-level initiatives and their alignment with Braven’s strategic goals.
  • Provide dedicated leadership within the Systems team to drive internal processes, optimize workflows, and enhance operational efficiency.
  • Track and report on key performance indicators (KPIs) for the Systems team, gathering and presenting routine data on operational efficiency, project health, and ticket resolution times.
  • Assist in managing the annual planning and budget processes for the Systems function, coordinating data collection and documentation from department leads.
  • Design and execute a process of cyclical reporting on Systems operations for central leaders, external partners, and the broader organization.
  • Support operational governance and team culture by organizing, planning, and preparing materials for Systems-wide meetings, retreats, and cross-functional check-ins to drive alignment and clarity.
  • Manage the Systems-wide calendar and communications flow to ensure all departments (IT, Engineering, Salesforce, Digital Product) are informed of priorities, projects, and deadlines.
  • Act as the central bridge across Systems departments, identifying dependencies, resource conflicts, and alignment opportunities, and proactively resolving them in partnership with department leaders.
  • Maintain and update internal process documentation and resources for the Systems team and its stakeholders.
  • Lead the onboarding and offboarding process for Systems team members, ensuring all technical and operational needs are met.
  • Act as a trusted liaison for the Systems function, translating priorities and operational realities across the organization and reporting on Systems operations to central leaders, external partners, and the broader organization.
  • Serve as the central bridge across Systems departments, identifying dependencies, resource conflicts, and alignment opportunities, and resolving them in partnership with department leaders.
  • Lead and facilitate Systems Team meetings and retreats, including monthly team meetings and cross-functional check-ins, ensuring alignment, clarity, and connection to Braven’s mission and vision.

Requirements

  • Bachelor's degree
  • At least 4 years of experience in an operations, project management, or administrative support role, preferably supporting a technical or complex function.
  • Experience executing a mixture of defined and unique, non-routine tasks.
  • Fluency in Google Suite (Docs, Sheets, Slides).
  • **Preferred Qualifications**
  • Demonstrated commitment to building strong and welcoming cultures that help to develop others.
  • Exemplification of Braven’s core values.
  • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.
  • Experience in the education, government, or nonprofit sector.
  • Experience with a CRM system like Salesforce or similar.
  • Experience with project management tools such as Asana or Jira.
  • Strong verbal and written communication skills with the ability to adjust style across different audiences.
  • Strong organizational skills with a proven ability to create and execute project plans with high attention to detail and meet deadlines.
  • Comfortable seeking out, receiving, and implementing constructive feedback; demonstrating a commitment to continuous learning and improvement.
Benefits
  • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
  • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
  • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
  • Coverage of 85% of health insurance premium for employee and dependents
  • 12 weeks of paid parental leave
  • A one-month paid sabbatical after 4 years on staff
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementdata collectionbudget managementKPI trackingprocess documentationonboardingoffboardingworkflow optimizationreporting
Soft Skills
leadershiporganizational skillscommunication skillsteam collaborationproblem-solvingcultural developmentadaptabilityattention to detailcontinuous learningalignment facilitation
Certifications
Bachelor's degree