Braven

Associate Director – Program Operations

Braven

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • New Jersey • United States

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Salary

💰 $62,700 - $78,300 per year

Job Level

Senior

About the role

  • Lead central operations for programming outside of the Accelerator (40%)
  • Lead planning and execution of national programs, including one or more of the following programs:
  • Designing and leading onboarding processes for Fellows to join Braven’s Career Communities, an initiative that provides industry-specific support to Fellows
  • Designing and project managing in-person and virtual event operations for Braven’s Career Communities, Ready to Launch Bootcamps, and other Post-Accelerator events
  • Leading operations for Braven’s Professional Mentor Program, ensuring operational excellence in mentee recruitment, matching, and program execution
  • Leading operations for Braven’s Job Opportunity and Talent Referral initiatives
  • Implement new Post-Accelerator strategies nationwide, collaborating with regions to secure strong first opportunities for Fellows.
  • Laterally coordinate and provide accountability for regional and national team members who support program execution outside of the Accelerator
  • Manage and improve how we track and display program metrics so that cross-functional and cross-regional teams can track progress-to-goals
  • Analyze weekly Post-Accelerator data to identify program strengths and improvement opportunities
  • Observe programming on a biweekly basis to provide feedback
  • Serve as a critical contributor to Braven projects (35%)
  • Serve as a project contributor and consultant on Braven’s relevant cross-functional project teams, building out new operational systems to support scale and delivering on business-as-usual work, including:
  • Developing and improving key standard operating procedures and systems, including, but not limited to, case management, mentor/mentee matching, attendance management, and event management
  • Designing and sending targeted communications in alignment with the Post-Accelerator communications strategies
  • Other deliverables to support smooth program launch and execution, as assigned
  • Support Post-Accelerator onboarding, training, and knowledge management (10%)
  • Onboard new teammates with significant Post-Accelerator touchpoints (including regional program managers and central staff) to Post-Accelerator strategies and initiatives
  • Design and deliver internal training sessions to support smooth Post-Accelerator execution
  • Update and maintain program operations documentation and resources
  • Create and iterate on central resources to make Post-Accelerator execution easier
  • Update and maintain the Post-Accelerator portion of Braven’s internal wiki
  • Manage 1-2 part-time student interns (15%)
  • Onboard and set clear expectations for intern work streams
  • Provide support and feedback for successful integration into the team and completion of work

Requirements

  • Education: Bachelor’s degree or equivalent experience
  • Experience: 4+ years in program, project, or operations management—ideally in education, nonprofit, or similar mission-driven environments
  • Demonstrated experience designing and implementing scalable operational systems
  • Excellent organization, prioritization, and project management skills
  • Strong collaboration and communication abilities, with comfort working cross-functionally
  • **Preferred Qualifications **
  • Experience building and leading complex operational or programmatic initiatives across multiple sites or stakeholder groups
  • Experience designing and delivering training across distributed teams that supports operational excellence
  • Proven ability to analyze, optimize, and scale systems while maintaining program fidelity and quality
  • Background in one or more of the following domains: stakeholder management, academic operations, or event logistics
  • Familiarity with CRM, project management, or workflow systems (e.g., Salesforce, Jira, Airtable, or similar platforms)
  • Demonstrated commitment to building strong and welcoming cultures that help to develop others.
  • Exemplification of Braven’s core values.
  • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.
Benefits
  • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
  • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
  • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
  • Coverage of 85% of health insurance premium for employee and dependents
  • 12 weeks of paid parental leave
  • A one-month paid sabbatical after 4 years on staff
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementoperations managementdesigning operational systemsdata analysistraining design and deliveryevent managementmentorship program managementonboarding processesmetrics tracking
Soft Skills
organizationprioritizationcollaborationcommunicationleadershipfeedback provisionaccountabilitysupporting integrationbuilding culturecross-functional teamwork