Branding Science Group

Operations Manager

Branding Science Group

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Serve as the primary point of contact for US or EU teams, coordinating project tasks and ensuring timely delivery of client deliverables.
  • Lead, train, and mentor a team of Senior Operations Executives and Operations Executives to maximise their potential and drive excellence, accountability, and continuous improvement.
  • Oversee the development, review, and quality control of project-related administrative outputs, including screeners, discussion guides, project documents, analysis plans, report setup, and compliance forms.
  • Optimise work allocation to ensure efficient resource utilization and support business objectives.
  • Conduct training sessions, performance appraisals, coaching sessions, and ongoing competency development for team members.
  • Learn and utilise project management software to track and monitor project progress, ensuring alignment with timelines and objectives.
  • Independently handle your own set of projects (typically 1-2), ensuring high-quality execution while balancing management responsibilities.
  • Collaborate with leadership on process improvements, operational initiatives, and cross-market collaboration.

Requirements

  • Extensive experience working in a market research agency, with strong familiarity across the project lifecycle.
  • Demonstrated experience managing teams and ensuring quality and compliance in administrative and project-related tasks.
  • Ability to thrive in a fast-paced environment, managing multiple projects while maintaining high levels of quality and accuracy.
  • Proficiency in Microsoft Office suite.
  • Experience in pharmaceutical market research projects is highly desirable.
Benefits
  • Impactful Work: Play a pivotal role in shaping the success of top pharmaceutical brands and driving meaningful change in the industry.
  • Remote Flexibility: Enjoy the freedom to work from home while leading a talented team and collaborating with teams worldwide.
  • Professional Growth: Access mentoring and structured development opportunities to enhance your skills and advance your career.
  • Collaborative Culture: Join a supportive and dynamic team of experts who share your passion for innovation and excellence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality controlresource allocationperformance appraisalcoachingmarket researchadministrative taskscompliancepharmaceutical research
Soft Skills
leadershipmentoringcommunicationteam managementcontinuous improvementaccountabilityadaptabilitytime managementcollaboration