BRANDED

Salesforce Administrator

• Manage and maintain Salesforce configurations and customizations, including (but not limited to) Salesforce objects, fields, record types, page layouts, Lightning apps, assignment rules, approval processes, dynamic layouts, actions, custom settings, mobile administration, dashboards, and reports.
• Ensure proper mapping and relationships between EDA standard and custom objects.
• Implement automation (Flow, Process Builder) to streamline workflows.
• User and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
• Identify and gather requirements, translate them into best practices and scalable solutions with a focus on exceptional user experience.
• Proactive system maintenance, including security reviews, release updates, and health checks.
• Sandbox environment management.
• Collaborate with IT and vendors to integrate Salesforce with SIS, LMS, marketing automation, and other systems.
• Data Management & Governance: Implement rules and automated processes to improve Salesforce data quality; Maintain data quality by identifying and resolving duplicates, incomplete records, and inconsistent values; Use Data Loader or similar tools to import/export student, alumni and program data.
• Training and enablement; create user guides; deliver training; gather feedback; communicate platform changes.
• Reporting & Analytics: Build and maintain reports and dashboards; ensure accurate reporting from Salesforce data.
• Application Support: Build application forms in FormAssembly and connect to Salesforce; diagnose issues; escalate with vendor support as needed.

Intermediate Salesforce Administrator