Branching Minds

Customer Success Manager

• Serve as a trusted advisor and primary point of contact for a portfolio of school & district partners
• Guide the end-to-end customer experience from onboarding to renewal, inclusive of leading kickoff and customization calls, check-ins, progress reviews, cross-sell, and renewal and expansion conversations
• Work closely with district partners to understand their unique goals and needs, collaborating with internal teams (e.g., sales, implementation, professional services, product & marketing) to develop solutions and success plans that lead to sustainable practice and positive outcomes with Branching Minds
• Create and manage customer journeys and engagement campaigns in our customer success platform (ChurnZero), tracking and reporting on customer health and progress toward milestones
• Develop and execute strategies to drive Branching Minds adoption and platform usage to increase customer value, satisfaction, and reduce churn for your portfolio of accounts
• Maintain a regular cadence of calls along with Beginning, Middle, and End of Year Reviews with school and district leadership highlighting key success metrics and opportunities for improvement
• Act as a liaison between district partners and internal teams, advocating for their needs and communicating feedback to improve our product and services
• Identify opportunities for customer advocacy through case studies, sales referrals, white papers, webinar panels and other initiatives to highlight partner success and innovation
• Regular tracking and monitoring of usage, milestones, and health metrics; proactively identifying potential issues and escalating to Customer Success leadership for additional support as needed
• Own contract renewals for your portfolio of accounts, managing the process in our CRM (Hubspot) which includes updating stages, generating quotes, and collaborating with sales for expansion opportunities
• Provide direct support and guidance through live-chat/email/phone, platform walkthroughs/webinars, and occasional onsite travel
• Leverage insights from data to develop and refine the customer experience by identifying pain points and possible solutions
• Develop deeper knowledge of MTSS best practices and all product offerings to effectively guide customers toward better outcomes with Branching Minds
• Other duties as assigned

Account Executive

• Schedule meetings with districts in your territory for yourself
• Sell Branching Minds platform and related Professional Services
• Build partnerships with district leaders and help them achieve student success for all learners
• Leverage our existing partners to drive new opportunities, as well as to work with them to grow these existing partnerships
• Own the entire sales cycle from prospecting to closing on districts with up to 5,000 students
• Show off your outbound cold-calling hustle and presentation skills via a webinar
• Flex your strong organization and reporting abilities
• Communicate and work with the team on overall sales and marketing strategies
• Manage transitions to the customer support team to ensure customer success
• Manage contact lifecycle transitions from a lead to a customer
• Deliver high-impact presentations and engagement at conferences and district site visits.

Junior Account Executive – West Coast Territory

Sales Development Rep

• As a Sales Development Representative, you will be integral in forming partnerships with school districts to help all students succeed by improving their RTI / MTSS practice
• You will be able to leverage your creativity and passion to provide solutions to educators, and build a high-quality sales pipeline for the team
• This role reports to the Sales Development Manager
• Achieve and exceed monthly KPIs, including qualified meetings and pipeline generation
• Schedule meetings with school districts in your territory for the sales team using various outbound tactics (cold calling, emailing, social selling, etc.)
• Efficiently follow-up with inbound leads and provide an outstanding first experience to Branching Minds and our product offerings
• Take ownership of developing your account-based prospecting strategy: research target accounts; identify key players; and craft targeted lists, call strategies, and messaging to schedule high-quality meetings with key decision makers
• Collaborate with your territory team and cross-functional teams to develop sales and marketing strategies to build quality pipeline
• Partner with the Sales Development Manager on crafting creative, personalized campaigns and cadences aligned with overall territory strategy
• Attend territory conferences, meetings, etc (10% travel)

Customer Success Manager

Junior Account Executive – West Coast Territory

Sales Development Representative - Ed Tech (Fully remote)