Branch

Agency Support Specialist

Branch

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $26 per hour

About the role

  • Provide easy and low-effort policy servicing experience to Independent Agents via their preferred method of communication (IB calls, OB calls, Chats or Emails)
  • Serve as a billing, technical, underwriting and technical support expert
  • Learn new skills and software to best support agencies
  • Master multi-tasker
  • Continually provide feedback to the rest of the Branch team to improve our IA experience
  • Live into our Root of *Pick up the Phone* to give a world-class Agency experience
  • Work in a collaborative, fast-paced environment with a team
  • Advanced understanding and ability to interpret policy language
  • Embrace Branch’s culture and focus on the importance of social responsibility.
  • Everyone at Branch is responsible for meeting legal, economic, and ethical standards.

Requirements

  • Current Property & Casualty license required.
  • A High School diploma or GED required.
  • 1-3 years of previous Customer Service experience required.
  • Ability to prioritize and multitask, including navigating through multiple business applications.
  • Self-driven and thrives in a remote environment.
  • Strong interpersonal and communication skills.
  • Tenacious problem solver.
  • Experience in a fast-paced contact center environment preferred.
  • Excellent communication skills that reflect an ability to present and receive feedback in a positive way.
  • Working knowledge of Google products, remote collaboration tools (Zoom/Slack).
  • Follow call flow to ensure efficient and engaging conversations.
  • Strong desire to connect with people and a track record of strong relationships.
Benefits
  • Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
  • Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
  • Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters and Chicago hub if you’d like to join us in an office.
  • Flexible YouTime—We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
  • Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
  • Medical, vision, dental—Get all the coverage you need for a healthy, happy life. We’ll also contribute $150 per month to a health savings account (HSA), administered by Branch.
  • 401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Property & Casualty licenseCustomer Service experiencepolicy language interpretationmultitaskingproblem solving
Soft Skills
interpersonal skillscommunication skillsself-drivencollaborativetenacity
Certifications
High School diplomaGED