braintrust tutors

Customer Success Manager

• Own and manage relationships with school partners from onboarding through the full engagement lifecycle
• Serve as the primary liaison between schools, tutors, and internal teams to ensure smooth coordination of services
• Troubleshoot implementation challenges quickly and effectively, using data and communication to drive resolution
• Balance partner requests with internal capacity, aligning expectations and ensuring operational excellence
• Support tutors in the field by providing timely updates, resources, and feedback from school stakeholders
• Monitor program performance and proactively identify areas for improvement
• Contribute to internal process improvements and help scale best practices across the team
• Use tools like Google Sheets, Notion, HubSpot, and Slack to manage your work and collaborate with team members.

Customer Support

• Efficiently manage the Tutor Support Email inbox
• Engage with our community by monitoring and posting relevant content on Facebook
• Facilitate the coordination of tutor substitutes
• Assess new tutor applications
• Assist families with their private tutoring requests
• Be open to additional tasks and responsibilities

Customer Success Manager

Tutor Support Specialist