Customer Success Manager

• Own and manage relationships with school partners from onboarding through the full engagement lifecycle
• Serve as the primary liaison between schools, tutors, and internal teams to ensure smooth coordination of services
• Troubleshoot implementation challenges quickly and effectively, using data and communication to drive resolution
• Balance partner requests with internal capacity, aligning expectations and ensuring operational excellence
• Support tutors in the field by providing timely updates, resources, and feedback from school stakeholders
• Monitor program performance and proactively identify areas for improvement
• Contribute to internal process improvements and help scale best practices across the team
• Use tools like Google Sheets, Notion, HubSpot, and Slack to manage your work and collaborate with team members.

Customer Success Manager

Customer Success Manager

Client Engagement Manager

Senior Customer Success Manager

Customer Success Manager, Large & Enterprise

Client Experience Specialist – Onboarding