Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server).
Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms.
Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations.
Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work.
Collaborate with engineering and operations teams to transition manual processes into scalable automated systems.
Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions.
Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices.
Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users.

Requirements

Hands-on experience providing technical support in IT, cloud, or software environments.
Strong experience with PowerShell and command-line scripting for automation.
Practical knowledge of Azure administration, Entra / Azure AD, GitHub.
Proven ability to debug, troubleshoot, and resolve complex issues independently.
Analytical thinker with a continuous improvement mindset—able to question “should this be automated?” and follow through.
Solid understanding of IT infrastructure, server administration, and tenant management.
Excellent communication skills and comfort working directly with technical stakeholders.
Ability to work remotely and collaborate across time zones.

Benefits

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShellcommand-line scriptingAzure administrationEntraGitHubDynamics 365Windows Servertroubleshootingautomation toolstechnical support

Soft Skills

analytical thinkingcontinuous improvement mindsetexcellent communicationcollaborationproblem resolutionindependent workadaptabilitycustomer serviceattention to detailtime management