BPCS, Comprehensive marketing solutions, ltd.

Program Manager – Customer Initiatives, Operations

BPCS, Comprehensive marketing solutions, ltd.

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $38 - $40 per hour

About the role

  • Manage end-to-end program execution across multiple parallel workstreams
  • Maintain an integrated view of scope, milestones, dependencies, risks, and key decisions
  • Run a consistent operating rhythm (weekly reviews, status updates, action tracking)
  • Coordinate with cross-functional stakeholders to ensure alignment and timely delivery
  • Identify, track, and mitigate risks and issues proactively
  • Translate program progress into concise, leadership-ready reports and insights
  • Support customer-facing initiatives such as onboarding, enablement, pilots, and launches
  • Define and track KPIs related to adoption, usage, satisfaction, and operational impact
  • Build and maintain dashboards or scorecards to measure program performance
  • Drive data-informed decision-making through reporting and insights
  • Use AI tools to improve planning, communication, reporting, and risk detection
  • Ensure delivery timelines are met with minimal surprises through strong execution discipline

Requirements

  • Bachelor’s degree or equivalent practical experience
  • 4+ years of experience in program or project management
  • Proven experience managing multiple workstreams across cross-functional teams
  • Strong execution discipline with experience managing timelines, dependencies, and risks
  • Experience in customer-facing programs (onboarding, adoption, enablement, launches, or similar)
  • Strong written and verbal communication skills, including executive-level reporting
  • Ability to translate complex program data into clear, actionable insights
  • Experience defining and tracking KPIs and success metrics
  • Proficiency in Excel or similar tools for reporting and analysis
  • Experience creating structured program updates and status reporting
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementKPI trackingdata analysisreportingrisk managementdashboard creationexecution disciplinecustomer-facing programsstatus reporting
Soft Skills
communication skillsleadershipstakeholder coordinationproblem-solvinginsight generationexecution disciplinecross-functional collaborationadaptabilityattention to detailproactive risk mitigation