Senior Program Manager – Organizational Change Management
BPCS, Comprehensive marketing solutions, ltd.
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $110,000 - $120,000 per year
Job Level
About the role
- Develop and execute comprehensive change management strategies aligned with program goals, timelines, and operating rhythms
- Conduct change impact assessments across people, process, data, technology, roles, and controls
- Define and maintain integrated OCM plans covering communications, training, readiness, adoption, and reinforcement
- Partner with program and delivery teams to embed change management throughout the project lifecycle
- Create and deliver clear, audience-specific communications explaining system changes, business impact, and required actions
- Plan and facilitate awareness sessions, demos, roadshows, and town halls for global stakeholder groups
- Prepare leadership-ready materials such as executive briefings, steering committee decks, and decision presentations
- Maintain digital collaboration sites to ensure change content is accurate, current, and accessible
- Design role-based training strategies and learning journeys
- Develop and coordinate training decks, walkthroughs, job aids, and enablement materials
- Partner with subject-matter experts to ensure training reflects real-world scenarios and practical usage
- Design and administer readiness surveys; analyze results and identify risks and mitigation actions
- Develop post-launch adoption and reinforcement plans
- Define, track, and report KPIs and OKRs related to adoption, usage, and value realization
- Monitor adoption metrics and deliver actionable insights to leadership
- Facilitate design thinking workshops to identify user pain points and experience gaps
- Support definition of success metrics and expected outcomes for digital initiatives
- Ensure change activities remain tied to business impact, user experience, and measurable value
Requirements
- Experience leading Organizational Change Management efforts for large, cross-functional initiatives
- Strong written and verbal communication skills with the ability to translate complex change into clear messaging
- Proven stakeholder management experience across global and cross-functional teams
- Experience designing and delivering training and enablement content
- Experience with readiness assessments, surveys, and adoption measurement
- Ability to analyze data and translate insights into leadership-ready recommendations
- Strong facilitation skills for workshops, meetings, and leadership sessions
- Proficiency with collaboration and presentation tools (e.g., PowerPoint, SharePoint, productivity suites)
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
change managementorganizational change managementtraining designadoption measurementdata analysisKPI trackingOKR reportingreadiness assessmentsfacilitation
Soft Skills
communicationstakeholder managementcollaborationfacilitation skillsanalytical thinking