BPCS, Comprehensive marketing solutions, ltd.

Program Manager – Customer Success Operations

BPCS, Comprehensive marketing solutions, ltd.

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $110,000 - $115,000 per year

About the role

  • Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items
  • Plan and facilitate community calls, working sessions, and stakeholder meetings
  • Create clear, concise documentation and executive-ready presentation decks
  • Track program deliverables, milestones, and risks, and provide regular status updates
  • Analyze trends and performance metrics to identify productivity improvements
  • Design and support pilot initiatives to test process improvements
  • Collaborate with cross-functional teams across multiple solution areas
  • Identify and remove blockers that impact program delivery
  • Support change management efforts during program rollouts
  • Maintain strong communication with stakeholders and leadership to ensure alignment

Requirements

  • 5–7 years of professional experience in program management, project management, or a related role
  • Bachelor’s degree in Business, Technology, or a related field
  • At least 2 years of hands-on experience driving and executing programs end to end
  • At least 2 years of experience managing relationships with diverse stakeholders
  • At least 2 years of experience creating visual documentation and presentation materials
  • Strong written and verbal communication skills
  • Ability to deliver work with speed, accuracy, and attention to detail
  • Demonstrated ability to operate in fast-paced, evolving environments
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementdata analysisprocess improvementstakeholder managementdocumentation creationpresentation designperformance metrics trackingchange management
Soft skills
communicationcollaborationattention to detailproblem-solvingadaptabilityleadershiporganizational skillstime managementinterpersonal skills