BPCS, Comprehensive marketing solutions, ltd.

Research Operations Coordinator, UX

BPCS, Comprehensive marketing solutions, ltd.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $80,000 - $85,000 per year

Job Level

JuniorMid-Level

Tech Stack

Azure

About the role

  • Act as the primary point of contact for all third-party research software suppliers
  • Support researcher onboarding and offboarding, including management of tool and software access
  • Monitor research account balances and communicate renewal needs and cost-management strategies
  • Distribute research opportunities to participant panels in collaboration with researchers, optimizing marketing content for engagement
  • Support and grow the participant panel through template creation, community engagement, and outreach activities
  • Serve as the subject matter expert in participant recruiting processes, becoming the go-to resource for support and questions
  • Generate regular reports on tool usage and participant panel activity
  • Identify gaps in process documentation, validate correct information, and update accordingly
  • Develop scalable training materials for both researcher and non-researcher audiences on UX research processes
  • Identify and pursue additional recruiting sources and targeted user profiles to expand participant panels
  • Contribute to long-term enablement initiatives while providing rapid, responsive support to researchers

Requirements

  • 2–4 years of overall professional experience (or equivalent)
  • 1–3 years of relevant experience in UX research operations, marketing, or project/program management
  • Minimum 2+ years of project management experience (task breakdown, scheduling, work tracking—ideally with Azure DevOps or equivalent tools)
  • Minimum 2+ years of experience with SharePoint authoring (WYSIWYG editing, Communication Sites)
  • Minimum 2+ years of persuasive writing experience (e.g., email marketing, participant recruitment)
  • Strong communication skills (verbal and written)
  • Excellent time management, accountability, and follow-through
  • Ability to problem solve independently while managing multiple competing priorities
  • Self-motivated with a strong focus on process, documentation, and continuous improvement
  • Must be adaptable and able to quickly learn new tools (up to 7 research software platforms during onboarding)
  • Must be responsive during core working hours