Program Manager

• Cross-Functional Project Tracking: Maintain centralized visibility of all ongoing AI feature rollouts and dependencies across teams using Azure DevOps (ADO) Boards and Queries, providing a single source of truth for release readiness across all supported endpoints and audiences
• Release Coordination & Shiproom Management: Serve as the directly responsible individual (DRI) for coordinating weekly shiproom meetings and bi-weekly product reviews, acting as the single point of contact for leadership and partner teams regarding release schedules, deployment timelines, and usage projections
• Living Release Tracker Ownership: Maintain and drive accountability for a comprehensive release tracker that documents feature availability and rollout schedules per audience and endpoint, coordinating closely with release engineers on code branches, feature flags, and deployment schedules
• Status Reporting & Communication: Provide comprehensive reporting on release status to leadership and cross-functional teams, publishing detailed minutes, decisions, and action item owners after each shiproom or key discussion
• Follow-Through & Closure: Own end-to-end follow-through on all release-related action items, acting as the "air traffic controller" for releases by monitoring every moving part until successful deployment
• Risk Management & Readiness: Proactively identify and manage risks to release success including new dependencies, late-breaking bugs, and performance regressions, driving mitigation plans to protect project scope, quality, and timelines
• Process Improvement: Continuously improve release processes and tooling by analyzing pain points, driving efficiency initiatives such as enhanced ADO queries for cross-team visibility, refining meeting formats, and supporting the shift toward DevOps/Continuous Delivery culture

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