bp

Customer Proposition and Development Manager

bp

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Own M&C offers: Design and launch core propositions— non-fuel (e.g. new convenience offers, partnerships), and digital—driven by customer insight and brand excellence.
  • Deliver measurable results: Collaborate with the Marketing Network of Excellence to optimise marketing ROI, brand engagement, volume, profitability, and lifetime value.
  • Shape the brand narrative: Develop compelling brand identities, assets, and content that amplify awareness, demand, and preference—closely collaborating with Brand, Comms, and Content teams.
  • Drive GTM strategy: Partner with core markets to build differentiated value propositions and go-to-market plans tailored to address specific customer needs and pain points.
  • Manage concept to launch: Lead ideation, testing, business cases, and content briefing for offers, products, and services.
  • Orchestrate across channels: Ensure a unified customer experience—a seamless blend of fuels, non-fuels, and digital.
  • Standardise & scale: Drive alignment on shared mechanics and technology across markets, reducing duplication and improving efficiency.
  • Manage offer lifecycle: Oversee product lifecycle—from launch through sunset—validating with local markets and implementing supporting tech.
  • Identify new opportunities: Collaborate with Tech, Ops, and partners to surface and implement new digital/non-fuel solutions (e.g., pay-by-plate, kiosks).
  • Support market execution: Create activation toolkits for local markets, enabling consistency and simplicity at scale.
  • Steward budget & planning: Input and manage budgets for your initiatives, ensuring financial efficiency and strategic alignment.

Requirements

  • Experience within retail/convenience proposition development is essential
  • Proven track record translating commercial and marketing strategy into roadmaps—ideally within a complex global matrix
  • Deep experience in B2B, B2C, or B2B2C offer development, underpinned by customer insights
  • Strong leadership with cross‑functional influence across multiple regions
  • Experience working within a franchise model would be desirable
  • Experience managing agencies—ideally on premium offer/value‑proposition definitions
  • Product management and marketing activation experience highly valued
  • Analytical mindset—leveraging data and trends for strategic decisions
  • Excellent networking and partner management—internally and externally
  • Budgeting savvy, commercial intuition, and digital tech fluency
  • Experience in developing and managing digital offers /ecosystems or working with digital aggregators / e-commerce players