Bowlero Corporation

Representative

• Support guests across phones, email, chat, social media, and other digital platforms as the voice of our brand.
• Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service.
• Personalize interactions to create memorable experiences.
• Handle online reservations, group events, adjustments, cancellations, and refunds accurately.
• Identify opportunities to enhance the guest experience through recommendations and upgrades.
• Coordinate with on-site operations teams to deliver a seamless and memorable guest experience.
• Provide guests with support regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, etc.
• Proactively and creatively resolve guest challenges, including technical issues and service recovery situations, to ensure a positive experience.
• Escalate issues when appropriate.

Guest Experience Representative