Guest Experience Representative

Bowlero Corporation

Guest Experience Representative at Lucky Strike Entertainment handling guest communications across multiple platforms and creating memorable experiences for guests.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support guests across phones, email, chat, social media, and other digital platforms as the voice of our brand.
Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service.
Personalize interactions to create memorable experiences.
Handle online reservations, group events, adjustments, cancellations, and refunds accurately.
Identify opportunities to enhance the guest experience through recommendations and upgrades.
Coordinate with on-site operations teams to deliver a seamless and memorable guest experience.
Provide guests with support regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, etc.
Proactively and creatively resolve guest challenges, including technical issues and service recovery situations, to ensure a positive experience.
Escalate issues when appropriate.

Requirements

What you’ll need

High school diploma required; associate or bachelor’s degree preferred.
Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required.
Self-motivated with the ability to work independently, maintain a positive attitude, and collaborate effectively in a team environment.
Strong listening, written, and verbal communication skills; receptive to coaching and feedback; and motivated to meet or exceed goals while solving problems in a fast-paced environment.
Proficient computer skills, including the ability to navigate multiple systems and web applications simultaneously and use search tools to locate information.
Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems; Zendesk experience is a plus.

Benefits

Comp & perks

Remote Position, must have full availability including weekends

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Guest ServiceReservations ManagementProblem SolvingTechnical Issue ResolutionService Recovery

Soft Skills

Self-MotivatedPositive AttitudeTeam CollaborationListening SkillsReceptive to Feedback