Bounteous

Associate Director, Customer Journey Analytics – Contract

Bounteous

contract

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead, grow, and develop analytics project teams and guide the vision for Adobe Customer Journey Analytics clients at Bounteous
  • Collaborate with stakeholders to gather business questions and requirements, then develop comprehensive measurement strategy and implementation plans
  • Collaborate within multi-disciplinary teams to drive a unified vision for our clients
  • Identify gaps throughout the customer experience and recommend best-in-class solutions
  • Ensure client expectations are met and results are delivered on time
  • Articulate complex ideas in a clear and concise manner, both in speech and writing; tailor messages accordingly
  • Exemplify good consulting skills, diplomacy, and effective messaging; mentor team members
  • Adapt to a fast-paced work environment and overcome technical and business challenges
  • Travel as needed to visit prospects and clients and build rapport with global team members

Requirements

  • College degree (required) plus at least 8+ years of relevant work experience in marketing, consulting, and/or media
  • 3+ years managing teams, including leading projects, mentoring team members and building processes
  • Deep expertise in Adobe Customer Journey Analytics with experience building brand new installations, having implemented, configured, and customized the tool. Certification preferred
  • Built out measurement plans, analytics documentation, custom dashboards and lead client success reviews to drive insight of site performance and the overall customer journey
  • Experience with analytics integrations and knowledge of Adobe products such as Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), Adobe Journey Optimizer (AJO) preferred
Benefits
  • Equal opportunity employer
  • Willing to sponsor employment visas
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytics project managementmeasurement strategy developmentanalytics documentationcustom dashboardsanalytics integrationsAdobe Customer Journey AnalyticsAdobe Experience PlatformAdobe Real-Time Customer Data PlatformAdobe Journey Optimizer
Soft Skills
leadershipmentoringconsulting skillseffective messagingdiplomacycommunicationadaptabilitycollaborationproblem-solving
Certifications
Adobe Customer Journey Analytics certification