Boundless Immigration

Sales

• Oversee and support a team of Sales Order Coordinators and Sales Order Specialists.
• Act as first point of contact for team questions about order issues; provide feedback and coaching to the team.
• Participate in team member performance management, including one-on-ones, coaching, PIPs, and annual performance reviews.
• Manage PTO requests for Sales Order Coordinators and Sales Order Specialists, ensuring coverage.
• Maintain the department’s PTO calendar, identifying coverage gaps and adjusting workloads.
• Coordinate last-minute coverage for call-ins or unexpected absences.
• Communicate clearly with team regarding coverage plans, changes, and workload expectations.
• Monitor team workloads, assist with complex or overdue orders, and provide additional support where needed.
• Collaborate with sales partners and suppliers for smooth order coordination and fulfillment.
• Help maintain documentation such as coverage notes, tip sheets, and process updates.
• Coordinate with management and other Team Leads to identify and drive initiatives to better service sales teams.

Sales Support Team Lead

Program Manager

• Oversee the day-to-day operations of assigned programs, ensuring SLA adherence, efficiency, and profitability.
• Manage quoting, sales, planning, ideation, and seasonal merchandising refreshes.
• Partner with Shared Services/Support for order entry, SO/PO management, and client service delivery.
• Maintain program documentation, including SOPs, playbooks, and reporting dashboards.
• Ensure all program orders are processed on time, meeting client expectations.
• Serve as the primary point of contact for all program-related conversations with clients and vendors.
• Collaborate with ISPs, who lead ad hoc/drop-ship business, while PMs own program execution and relationships.
• Build and maintain strong client relationships, fostering loyalty and long-term retention.
• Lead program-specific client meetings, presentations, and strategy discussions, ensuring seamless communication and proactive issue management.
• Identify and capitalize on new business opportunities within existing accounts.
• Drive program revenue growth and profitability, ensuring financial goals are met or exceeded.
• For ISP-led accounts, PMs focus on program revenue; ISPs own ad hoc/drop-ship sales. For house accounts, PMs own both program and account revenue growth.
• Lead the program portion of Quarterly Business Reviews (QBRs), presenting KPIs and strategy, while ISPs (if involved) present ad hoc sales opportunities.
• Identify opportunities to optimize program workflows, tools, and processes for efficiency.
• Partner with internal teams to address technical or workflow issues impacting programs.
• Collaborate with leadership for escalations and long-term strategy alignment.
• Compile and analyze program data to identify trends and drive continuous improvement.

Account Manager

• Effectively collaborate with Account Manager, internal team, and suppliers to ensure smooth order coordination and fulfillment
• Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
• Properly document all supplier fulfillment discrepancies
• Provide and manage ongoing reports
• Provide effective administrative support as needed
• Coordinate projects with warehouse personnel to ensure projects are completed on time and according to specific requirements
• Assist with online store audits and product updates within various portal stores
• Report stock issues to Account Manager and place product orders as necessary
• Enter orders for multiple programs using NetSuite and other technology platforms
• Coordinate orders with Sales Support team and suppliers
• Work closely with team members and Account Manager for general inquiries and to resolve discrepancies
• Review and capture inventory activities, maintain records and reconcile inventory discrepancies
• Report to corporate Account Services Manager

Program Account Coordinator

• International Business & Logistics Oversee the setup and enablement of international inventory hubs and branded merchandise programs.\n• Drive program innovation and identify opportunities to expand international fulfillment capabilities.\n• Facilitate strategic planning, regular business reviews, and international client communication touchpoints.\n• Navigate overseas shipping, production, and fulfillment processes.\n• Enterprise-Level Account Experience Serve as the primary relationship and sales lead for a high-profile global client account.\n• Guide the strategic direction of the client’s global branded merchandise programs.\n• Build and maintain senior-level client relationships with a consultative, solution-oriented approach.\n• Represent the client’s needs internally while promoting scalable, brand-aligned solutions.\n• Overseas Partnerships Collaborate cross-functionally with internal teams and international partners.\n• Demonstrate familiarity with international logistics, overseas production partners, and cross-border fulfillment strategies.

Sales Support Team Lead

Program Manager

Program Account Coordinator

Senior Program & Account Manager, Global Client