Boston Medical Center (BMC)

Operations

• Under the direction of the Cash Processing Manager and Director of Middle Revenue Cycle, responsible for maintaining the integrity of cash for both Boston Medical Center and Boston University Medical Group.
• Ensure maximum efficiency and accuracy of accounts receivable balances through payment posting and credit and refunds oversight.
• Monitor, work and assess various workqueues within the Electronic Health Record (EHR) system and collaborate with IT to improve system workflow.
• Develop policies and procedures, and support business operations for assigned functions within the Revenue Cycle Operations team.
• Provide support to all revenue generating departments on cash related issues in collaboration with departmental stakeholders.
• Perform month end tasks including reconciliation, resolving issues, and monitoring and clearing workqueues.

Revenue Cycle Operations Analyst

Learning and Development

• Responsible for improving department operations by monitoring key performance indicators
• Providing information to Supervisors/Leads for employee feedback and training
• Maintaining Service Excellence standards within Revenue Cycle applications
• Evaluating current workflows and developing process improvements
• Providing feedback to team members and their Supervisors/Managers
• Identifying and reporting trends and concerns regarding quality assurance metrics
• Developing ongoing training modules to increase efficiencies
• Conducting regular check-ins with Revenue Cycle leadership
• Developing and communicating proposed training plans

Revenue Cycle Instructional Designer, Quality Analyst

Financial Planning and Analysis

• Responsible for the strategy, governance, support, and continual optimization of BMCHS’s portfolio of enterprise financial business applications and reporting tools
• Lead the optimization, identification, selection, and implementation of Finance Systems and tools to streamline multi‑entity and cross‑functional processes
• Collaborate cross-functionally and across entities to identify and deliver opportunities for process optimization, automation, and system modernization
• Oversee portfolio and lifecycle management of Finance Systems, ensuring structured planning, disciplined execution, and effective change management
• Serve as a trusted advisor to stakeholders at all levels, building strategic, high‑trust relationships and ensuring alignment with enterprise goals for transparency, operational excellence, and scalability

Senior Manager, Financial Information Systems, Technical

Medical Billing and Coding

• Assigns appropriate codes to reflect all diagnoses and procedures
• Abstracts required data to input into the Medical Center's computerized data base
• Converts all patient visits and encounters into appropriate DRG assignments
• Reviews patient medical records and abstracts medical data that identifies all diagnoses and procedures
• Codes diagnoses, procedures, and appropriate modifiers from the medical record documentation
• Sequences diagnoses, procedures and complications by following ICD-10-CM/PCS
• Consults with the CDCI team to request appropriate physician or medical staff
• Enters coded/abstracted information in grouper
• Maintains productivity standards set forth in Departmental Policies

Inpatient Medical Coder II

Analyst

• The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies.
• Proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements.
• Acting as technical liaison and broker of services with various vendors.
• Providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint.
• Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.

Epic HB Applications Analyst III – Senior level

Compliance

• Provide regulatory subject matter expertise and act as an internal consultant on assigned work.
• Manage large multi-disciplinary regulatory projects.
• Analyze workflows and understand policies, procedures, and constraints of the clinical or business operations related to regulatory requirements.
• Conduct in-depth investigations and documentation of operational & report specifications.
• Analyze new application releases to determine regulatory build and reporting needs.
• Act as a mentor to new and less experienced application analysts.
• Track, read and analyze new rulemaking and annual updates to existing regulations.
• Maintain Epic certifications.

ITS Regulatory Application Analyst II

• The analyst is part of a team that supports system configuration, build, and workflows needed to maintain regulatory compliance.
• Stay up-to-date on IQR, OQR, IPFQR, MassHealth CQI, and other regulatory programs assigned.
• Support the ITS Regulatory Team's inpatient quality initiatives across the assigned programs to ensure EHR build aligns with associated clinical quality workflows.
• Provide regulatory subject matter expertise and act as an internal consultant on assigned work.
• Manage large multi-disciplinary regulatory projects.
• Analyze workflows and understand policies, procedures, and constraints of the clinical or business operations related to regulatory requirements.
• Conduct in-depth and precise investigations and documentation of operational & report specifications.
• Analyze new application releases to determine regulatory build and reporting needs.
• As requested, evaluate new applications and make recommendations to management.
• Act as a mentor to new and less experienced application analysts.
• Track, read and analyze new rulemaking and annual updates to existing regulations.
• Maintain Epic certifications.
• Performs other duties as assigned or as necessary.

ITS Regulatory Application Analyst III – Quality

Research Scientist

• Responsible for the administrative aspects of the research study, including: managing program records and handling communication needs of the program.
• Provides assistance in the development of reports, presentations, and data analysis.
• Assists in data collection and provides feedback on study’s progress.
• Recruits subjects to participate in the study by using approved methodologies.
• Conducts the enrollment of study participants, including explaining research procedures, and obtaining informed consent of subjects and/or their families, and completing randomization procedures.
• Schedules appointments of study participants; conducts reminder phone calls and/or sends mailouts.
• Reviews the data collection forms for each enrollee for completion and quality; checks work of junior staff performing data entry to ensure timely and accurate entry.
• Provides technical guidance to junior staff.
• Obtains and distributes participant reimbursements for participation.
• Perform administrative duties associated with the study’s safety monitor, tracking and reporting adverse events and collecting data specified by the lead site.
• Responsible for all other administrative duties related to research activities.
• Supports preparation and maintenance of Institutional Review Board (IRB) approvals and correspondence, with both the Boston Medical Center IRB, as well as the central IRB used for the multi-site trial, including amendments and renewals as necessary.
• Conducts literature searches.
• Assists Investigators with manuscript and presentation preparation and research.
• Makes independent judgements of suitability of potential participants for clinical trials.
• Develops and implements patient recruitment strategies.
• Recommends changes to protocols and evaluates data.
• Oversees work of new or junior research assistants.
• Schedules meetings involving the director, departmental staff, and individuals from other agencies.
• Uses reference database software (e.g., Reference Manager) to incorporate and edit references into grants and manuscripts as needed.
• Supports coordination process of research grant submissions as needed.
• Prepares narratives, budgets and tables as necessary.
• Assists with reporting to NIH and other government agencies.
• Maintains and updates Supervisors’ CV’s, bibliographies, and related documents as needed.
• Training and orienting new research assistants and other staff.
• May serve as team leader or supervisor in a smaller lab.

Research Assistant II, General Internal Medicine

Clinical Research

• Provide clinical research support for studies managed by Boston Medical Center’s Clinical Research Network (CRN)
• Coordinate CRN supported research protocols in the clinic setting within hospital policy and procedures, protocol compliance and regulatory guidelines consistently and independently.
• Assist with patient recruitment, eligibility screening, consenting, scheduling study visits, administering questionnaires (as applicable), collecting, entering and updating data, maintaining databases and participant documentation, running reports
• Maintaining on-going communications with research managers and PIs for data collection needs.

Clinical Research Coordinator II, Clinical Research Network

Human Resources

• Gather information for patient registration across various ambulatory departments
• Verify demographic, insurance, and financial information for patients
• Coordinate and arrange for primary care provider approvals for services provided to managed care patients in various Boston Medical Center specialty clinic areas (Pulmonary/Asthma, Infectious Diseases, and Urgent Care Clinics)
• Serve in the role of Patient Access Representative in any medicine clinic when needed

Managed Care Service Representative

• Play a highly visible role in supporting the execution of BMCHS’s financial strategy
• Lead and deliver key financial initiatives, including strategic balance sheet and expense management
• Support the annual budget process to ensure alignment with hospital goals
• Monitor budget performance and identify variances, recommending corrective actions as necessary
• Conduct in-depth financial analysis to identify trends, variances, and opportunities for cost savings
• Help manage cross-functional initiatives throughout BMCHS
• Help lead development and preparation of external financial communications for various stakeholders
• Create and maintain financial dashboard and analytics tools that enable leaders to monitor performance against targets
• Drive operational excellence within the Finance function, including KPI development, process optimization, and continuous improvement initiatives

System Finance and Special Projects Manager

Data Engineer

• Deliver enterprise-level data solutions that empower business partners to provide affordable, high-quality patient care and services
• Engage with business owners and stakeholders across all organizational levels to design and implement robust BI and analytics capabilities
• Develop, test, and document business intelligence and analytics solutions primarily leveraging Epic Clarity and Caboodle data models
• Collaborate with the BI Architect on the creation of custom Caboodle data models
• Design, develop, and implement robust Caboodle ETL pipelines
• Conduct data discovery and source-system analysis
• Collaborate with BI architects, developers, analysts, and operational stakeholders to design, validate, and publish high-quality ETL processes
• Provide timely issue resolution during QA and User Acceptance Testing (UAT)

Data Warehouse Developer – Caboodle

• The Research Assistant will perform research activities using approved techniques.
• Conducts patient recruitment, administers questionnaires, abstracts medical records, maintains patient databases, performs administrative tasks, assists in grant preparation, performs literature searches and participates with the research team in preparation of data and other reports.
• Assists in data collection and provides feedback on study’s progress.
• Recruits subjects to participate in the study by using approved methodologies, such as, reaching to healthcare providers for referrals, visiting clinics, sending mailouts, using approved advertisements, etc.
• Conducts the enrollment of study participants, including explaining research procedures, and obtaining informed consent of subjects and/or their families.
• Schedules appointments of study participants; conducts reminder phone calls and/or sends mailouts.
• Obtains and distributes payment vouchers for participant reimbursements/participation.
• Responsible for the administrative aspects of the research study, including: managing program records and handling communication needs of the program.
• Prepares and maintains Institutional Review Board (IRB) approvals and correspondence, including amendments and renewals as necessary.
• Perform administrative duties associated with the study’s Data Monitoring and Safety Board, tracking and reporting adverse events and collecting data specified by the DSMB.

Research Assistant, Pediatrics Research

Onboarding Specialist

• Oversees the best practice model to ensure a smooth, welcoming transition and integration of providers into the BMC Community
• Executes and facilitates tasks related to onboarding and gathering and disseminating of information to appropriate administrative stakeholders
• Verifies key tasks required prior to start of clinical duties are completed timely
• Acts as a liaison between the provider and both internal and external departments/vendors
• Prepares reports to monitor department compliance and internal metrics for quality and timeliness

Provider Onboarding Specialist

Security Engineer

• Design, manage, support, and implement cloud security policies, services, and projects.
• Provide architectural security guidance in compliance with industry standards (HIPAA, NIST, CIS) for public cloud environments.
• Review and provide security-significant feedback on designs and proposed changes submitted by others within the organization.
• Frequently communicate and present technical data to audiences with varying levels of technical knowledge.
• Frequently communicate with and present to upper management.
• Manage cloud firewall, DLP, and vulnerability scanning technology.
• Support L1 in resolving cloud-security related issues and follow/improve documented Incident Response playbooks
• Research new technology and assist in proof-of-concept testing.
• Document security standards and processes.
• Work with other internal BMC Security / infrastructure teams to remediate vulnerabilities and other security issues.
• Contribute to design decisions for new technology or existing technology being used in a new way.
• Coordinate findings remediation of known vulnerabilities within the organization’s cloud presence.
• Assist in the education of the workforce on security topics through training and awareness opportunities.
• Provide less experienced security engineers with feedback and guidance on projects and skills development.