Boston Medical Center (BMC)

Financial Planning and Analysis

• Directly supervise and coordinate the work activity of assigned several RFAs.
• Oversee sponsored projects related financial transactions informed by all internal and external compliance regulations and policies.
• Maintain regular communication with departments/programs.
• Initiate and guide operational improvements to support the faculty and departments in their research related endeavors.
• Identify training gaps and lead training and education meetings for RFAs and Department Research Administrators.
• Drive BMC research administration education and training to both internal and external groups.
• Manage continuous development and integration of function across Research Finance and General Accounting.
• Provide oversight and review of sponsored financial reporting at the department.
• Mediate financial challenges and communicate fiscally responsible behaviors to research community.
• Mentor RFAs in their communication with sponsor and BMC contacts for problem resolution and information gathering.
• Maintain continuous development and knowledge in research administration through conferences and other means of education.
• Oversight of account reconciliations, effort reporting, closeouts and aging Sponsored AR.
• Oversight and review of orientation/training sessions with new principal investigators and administrators and others to ensure mutual understanding of grant and contract requirements, as well as BMC policies.
• Facilitate the innovation and streamlining of Research Operations processes.

Finance Research Manager

Clinical Research

• Evaluating and tracking the eligibility of all patients seen in the clinic.
• Recruits subjects to participate in the assigned study by using approved methodologies, such as, reaching to healthcare providers for referrals, visiting clinics, using approved advertisements.
• Conducts the enrollment of study participants, including explaining research procedures, and obtaining informed consent of subject and registering patients to cohort studies and other protocols.
• Schedules appointments of study participants; conducts reminder phone calls and/or sends mail-outs.
• Performs biospecimen collection for study purposes, including but not limited to: blood (phlebotomy), saliva (cheek swabs), urine collection, breastmilk collection, and placental tissue.
• Performs office-related duties such as answering phones, picking up and delivering mail, storing and distributing office supplies, handling faxes, scanning, filing, photocopying, collating materials, maintaining the update of policy manuals, etc.
• Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.
• Reviews and abstracts the medical records for patients, including review of all records for inclusion/exclusion criteria.
• Accessing patient demographic and clinical information from the clinical systems.
• Entering information into the appropriate EMR and eCRF systems and departmental systems in an accurate manner.
• Supervises and trains student research assistants in EMR data abstraction and data entry.
• Reviewing data for quality and completeness for each enrollee for completion and quality (QA).
• Answers queries; performs data collection entry into database; maintains clear, concise, accurate and legible records.
• Assists with the coordination of the collection, processing, organization, and storage of biological specimens in the systems
• May assist in the preparation for IRB and regulatory submissions and maintenance of regulatory files
• Maintaining on-going communications with research managers and PIs for data collection needs.

Clinical Research Coordinator, Pediatrics

Operations

• Perform a wide variety of operational, technical, and administrative duties
• Review existing laboratory operations across the Community Health Centers
• Explore and evaluate improvement of operations or service models to maximize operating efficiencies
• Identify and troubleshoot laboratory operations issues as assigned
• Support and ensure coordination of general laboratory operations, information technology systems, quality improvement projects, and fiscal improvement projects
• Oversee Outreach managers and ensure regulatory compliance
• Ensure adherence to job descriptions, policies and procedures, and performance standards
• Implement customer service solutions regarding access to services and laboratory results
• Responsible for training and orientation of personnel

Manager, CHC Laboratory Operations

Medical Billing and Coding

• Assigns appropriate codes to reflect all diagnoses and procedures extrapolated from physician and appropriate nursing documentation during a patient encounter according to the most current coding methodologies, including ICD-10-CM/PCS, HIM-designated CPT-4/HCPCS and CPT-HCPCS modifiers resulting in appropriate reimbursement.
• Abstracts required data to input into the Medical Center's computerized data base.
• Converts all patient visits and encounters into appropriate DRG (Diagnosis-related group), ASC (Ambulatory Surgical Classification), APG (Ambulatory Patient Groups), APC (Medicare’s Ambulatory Patient Classification) assignments in order to correctly submit the optimal reimbursement for each patient encounter coded.

Developer

• Provide dedicated operational support for Contract Pharmacy and Alternate Distribution Model (ADM) programs, ensuring accurate execution, timely fulfillment, and protection of existing 340B value.
• Manage day-to-day operational workflows for contract pharmacy programs.
• Support setup and maintenance of contract pharmacy 340B purchasing accounts with wholesalers.
• Coordinate with internal and external contract pharmacy administrators and pharmacy partners.
• Support audit readiness and documentation related to contract pharmacy operations.
• Review and approve invoices to ensure proper payment.
• Execute ADM workflows in alignment with contract terms and 340B compliance requirements.
• Investigate and resolve discrepancies impacting ADM value capture.
• Serve as the primary operational contact for ADM partners.
• Maintain clear documentation of ADM and contract pharmacy workflows.
• Prepare and place all orders in accordance with the set parameters.
• Maximize ADM potential while ensuring that the Covered Entity can operate without impact.
• Prepare all regulatory paperwork related to ADM orders.
• Own packing and shipping of ADM product to contract pharmacies across all programs.
• Ensure shipments are prepared accurately, securely, and in accordance with partner-specific shipping schedules, product handling requirements, and contractual service-level expectations.
• Coordinate shipment timing to ensure continuity of supply at contract pharmacy sites.
• Track shipments, resolve delivery issues, and maintain shipping documentation.

Senior Contract Pharmacy Operations Specialist

Administrative Assistant

• Serve as the key support for coordinating reproductive health services in a busy ambulatory clinic.
• Responsible for collecting quality data and scheduling gynecology procedures.
• Oversight and training of all schedulers; preparing documents, reports, and presentation slides.
• Monitor scheduling turnaround time and the gynecology procedure unit schedule utilization.
• Provide ongoing special project support to ensure regulatory compliance.
• Communicate regularly with the Director regarding schedules, projects, trainings, or other administrative challenges.
• Maintain administrative and clerical stock and supply including consents, patient handouts, and educational materials.
• Prepare meeting agenda and distribute information packages required for meetings.

Per Diem Gynecology Procedure Unit Administrative Coordinator

Director

• Oversee assigned staff including supervising tasks and department function; promote guidance and developmental opportunities including performance evaluations and training
• Create and foster a team-oriented work environment
• Provide leadership in the advancement of Boston Medical Center Heath System’s nursing informatics department
• Establish solid relationships with technical, clinical, and operational leadership to enhance the overall use of system and technical tools
• Drive the utilization and enhancement of clinical systems and technical tools to support evidence-based practice, nurse efficiency and quality care
• Lead interdisciplinary teams and manage projects that drive the advancement of nursing practice through technology utilization
• Participate in the ITS governance process, to assure that nursing initiatives are successfully prioritized, with resources assigned
• Identify opportunities for improving operational and system performance and escalate issues and problems requiring immediate attention according to the standardized incident management process.

Director, Nursing Informatics

Research Scientist

• Supports clinical research activities in the Waikar Research Group within the Nephrology Section.
• Participant recruitment and scheduling, administering questionnaires, reviewing medical records, managing study data, maintaining research databases, and assisting with administrative and regulatory tasks.
• Basic bio specimen handling and sample processing in compliance with established protocols.
• Manages day-to-day research activities, interacts with participants by phone, email, and in person, and completes informed consent documents.
• Collects, documents, and submits study data and samples accurately and efficiently.
• Works collaboratively with the Research Program Manager and other research staff to support daily study operation, ad hoc duties as assigned.

Research Assistant, Nephrology

Content Writer

• Responsible for designing, developing, and maintaining reports, extracts and dashboards within the Epic electronic health record (EHR) system.
• Regularly develop reports, Radar content, and Dashboards using Slicer Dicer, and Reporting Workbench.
• Maintain open communication with end users to define report specifications and establish expected timeline of development, validation, and delivery.
• Work with application and clinical team members as needed to understand underlying workflows and where to find pertinent information in Chronicles.
• Participate at weekly team and all staff meetings to keep up to date on all current projects and initiatives.

Report Writer, Applications Developer

Analyst

• The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies
• Proactively identifying opportunities to apply technologies to business processes by informing and advising customers
• Functions as technical liaison and broker of services with various vendors
• Acts as internal consultant, providing technical guidance or business process expertise on complex projects
• Maintain active Epic Bridges Certification in accordance with Epic requirements, including completion of all continuing education and upgrade training

Bridges Analyst III

Manager

• Own and operationalize enterprise referral standards and lifecycle—from initiation and triage through scheduling, closure, and feedback loops.
• Lead the design, build support, and sustainment of Epic guided scheduling tools, including questionnaires, decision trees, visit strategies, and routing logic.
• Design, optimize, and govern scheduling and referral work queues: prioritization logic, staffing assumptions, SLAs, and aged-work reduction.
• Define a multi-year roadmap for referral and scheduling capability maturation aligned to enterprise access, digital, equity, and growth strategies.
• Serve as a strategic advisor to Access Optimization, clinical, and executive leaders on referral and scheduling design trade-offs, investment priorities, and operating models.

Scheduling & Referral Systems Manager

Program Manager

• Works collaboratively with the Recovery Learning Community’s leadership to create a unified network of existing and proposed peer support activities in the Southeast Area.
• The Program Manager will be responsible for day-to-day stewardship of the SERLC mission while engaging in team building, training, coordinating/facilitating meetings and communications, and promoting integration of SERLC efforts internally and externally.
• Oversee day-to-day operations of SERLC, facilitating communication and coordination of efforts among all components
• Provide support/mentoring to component leadership, ensuring team cohesiveness.
• Help supervise peer positions.
• Develop collaborative relationships with external peer-operated programs.
• Work with other Massachusetts Recovery Learning Communities to share knowledge, resources, and develop linkages
• Participate in recruitment, hiring, orientation, and training of individuals to staff peer support programs
• Consult with SERLC components on development of their respective projects and monitor progress
• Facilitate SERLC Operations Committee and develop regular reporting system for all partners.
• Participate in SERLC Leadership Committee and other committees as necessary
• Participate in regular supervision with RLC Leadership Team
• Serve as Program Director for grant reporting.

Program Manager, Psychiatry Research

Business Analyst

• Develops, tests and deploys standard reports and dashboards based on business requirement document specifications.
• Works collaboratively with Business Systems Analysts and/or directly with key business users to ensure business requirements and report specifications are documented accurately and completely.
• Incorporates data from multiple sources in evaluations.
• Work on and/or lead special projects that require research and analysis.
• May involve partnering with other business areas to identify and resolve issues.
• Foster collaboration across the team and other revenue cycle stakeholders to ensure alignment of strategies and initiatives.
• Take lead on special projects and other duties as assigned
• Focus on applying data science to operational revenue cycle challenges.

Senior Revenue Cycle Business Analyst

Technical Project Manager

• Partner with customers, IT stakeholders, vendors, and other internal/external project stakeholders to define project scope, develop project plans, and successfully deliver customer value via execution of those plans
• Coordinate with ITS Resource Managers to identify and assign appropriate staff to projects to ensure timely completion of project work
• Schedule and facilitate project status meetings, working sessions, etc. required to ensure the project is progressing according to plan and stakeholders are well-informed about relevant project details
• Follow IT PMO standards, including following the IT project management lifecycle, using standard templates and storage locations, and adhering to standards related to use of the enterprise PPM tool
• Ensure project stakeholder information requirements are identified and addressed
• Maintain project status information in the enterprise PPM tool and communicate project status to appropriate stakeholders on a regular basis
• Identify, document, and facilitate resolution of project issues and risks, using expert judgment to escalate to appropriate leadership in a timely manner
• Create and maintain project schedules to ensure they reflect progress to date vs. the original plan as accurately as possible
• Ensure project documentation is auditable
• Prepare and deliver project-related presentations to project stakeholders, governance committees, etc.
• Contribute to IT project management continuous improvement activities

IT Project Manager

• Conducts CPT and ICD-10 coding reviews by detailed examination of each line item in the physician medical record
• Performs chart audits to ensure correct coding and charge capture
• Works closely with key revenue cycle stakeholders to understand reasons for denials, root cause analysis, and feedback to providers
• Reviews patient medical records and abstracts medical data that identifies all diagnoses and procedures
• Codes diagnoses, procedures, and appropriate modifiers from the medical record documentation using ICD-10-CM, CPT4/HCPCS classification systems
• Refers to a computerized encoding system, written coding aids and other reference materials to ensure accurate coding for billing
• Sequences diagnoses, procedures and complications by following ICD-10-CM, CPT-4, and the Uniform Hospital Discharge Data Set (UHDDS)
• Consults with the CDCI team to request appropriate physician or appropriate medical staff to clarify medical record information.
• Maintains productivity standards set forth in Departmental Policies and procedures
• Maintains knowledge of coding and professional skills
• Utilizes hospital’s cultural values as the basis for decision making and to facilitate the hospital’s goals and mission
• Follows established Hospital infection control and safety procedures.
• Review and respond to coding questions
• Ensure billed service is being accurately coded
• Perform random chart audits
• Provide continual coding updates
• Research coding issues that arise
• Codes diagnoses and procedures from the medical record using ICD-10-CM and CPT-4/HCPCS classification systems
• Sequences diagnoses, procedures and complications by following ICD-10-CM, Medicare, Medicaid, and other fiscal intermediary guidelines
• Reviews charts for documentation and signature
• Performs other duties as needed
• Must adhere to all of BMC’s RESPECT behavioral standards