Senior Financial Analyst, Clinical Trials
Boston Medical Center (BMC)
Patient Access Services Supervisor – Pre-Registration and Financial Clearance
Boston Medical Center (BMC)
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides leadership, vision and management expertise to guide daily operations of the department.
- Creates and promotes a “customer service” oriented work environment with staff to improve patient experience.
- Facilitates patient pre-registration, insurance verification and financial clearance throughout various entrance points of the hospital.
- Works with hospital clinical leadership to identify workflow modifications to increase throughput initiatives.
- Independently provides and routinely monitors business metrics on operational changes to support strategy and regularly communicates to senior management.
- Reviews statistics/metrics to determine overall staff performance and effectiveness, team performance and error rates, deficits in systems, etc.; communicates those metrics to the organization.
- Develops, under the guidance of the Director and Senior Manager, programs, policies, processes and procedures to carry out strategies for achieving short and long-term goals; reviews, updates and implements policies and procedures related to registration.
- Consistently manages all team activities so that quality registration, billing, and co-pay/coins collections are provided in an efficient and effective manner, meeting all applicable federal, state, and third-party payer guidelines and regulations.
- Responsible for effective human resource management within the Patient Access Services Department to achieve quality registration, billing, collection, financial counseling services and positive employee relations; develops and mentors employees and selects qualified employees per HR policy.
- Maintains effective and appropriate staffing as evidenced by on-going budgetary analysis and develops departmental budget within designated deadlines.
- Acts as resource person on changes in billing regulations and systems procedures and provides technical expertise in the Patient Management system.
- Communicates information to Patient Access Services leadership and operational leaders within and outside Revenue Cycle in written and verbal forms to promote understanding of operations and resolve problems.
- Ensures on-going training for employees including orientation and in-services according to hospital policy and employee and organizational needs.
- Responsible for personal professional development to ensure appropriate knowledge of systems and advances in Patient Access activities.
- Adheres to all of BMC’s RESPECT behavioral standards.
Requirements
- Bachelor’s degree or 5 years equivalent supervisory experience. Bachelor degree preferred.
- No certificates/licenses required.
- 5+ years hospital patient access experience.
- Proven track record of success in improving revenue cycle performance and customer service.
- Knowledge of policies, procedures, systems and equipment relating to revenue cycle, preferably in pre-admission, pre-registration, registration, and referrals.
- Familiar with regulations and guidelines pertaining to governmental, third-party payers and self-payers.
- Demonstrates ability with computer, Epic and Microsoft tools.
- Ability to develop policies, procedures, processes and programs; to maintain a budget and monitor expenditures in compliance with budgetary guidelines; to analyze data and interpret statistics; to create a variety of narrative, statistical, and budgetary reports, including trend analysis; to identify and resolve problems; and to interpret guidelines and regulations.
- Interpersonal skills necessary to provide leadership in team-building endeavors; to collaborate with other managers and directors; to establish and maintain effective, cooperative working relationships; to act as a liaison to third-party representatives and represent the hospital’s interests while negotiating and obtaining contracts; and to train employees.
- Outstanding oral and written communications skills.
- Demonstrated professionalism.
- Must complete a background check and participate in the Electronic Employment Verification Program (E-Verify).
- BMC requires all staff to be vaccinated against COVID-19 and flu, and receive a booster dose of the COVID-19 vaccine.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient accessrevenue cycle performancedata analysisbudget managementpolicy developmentprocedure developmentstatistical reportingtrend analysisproblem resolutionfinancial counseling
Soft skills
leadershipteam-buildingcollaborationcommunicationprofessionalisminterpersonal skillsmentoringnegotiationrelationship managementtraining
