Boston Medical Center (BMC)

Managed Care Service Representative

Boston Medical Center (BMC)

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $24 - $29 per hour

About the role

  • Gather information for patient registration across various ambulatory departments
  • Verify demographic, insurance, and financial information for patients
  • Coordinate and arrange for primary care provider approvals for services provided to managed care patients in various Boston Medical Center specialty clinic areas (Pulmonary/Asthma, Infectious Diseases, and Urgent Care Clinics)
  • Serve in the role of Patient Access Representative in any medicine clinic when needed

Requirements

  • Associate's Degree or High School Diploma plus equivalent experience
  • 1-2 years of previous experience in a customer service role within a healthcare setting is preferred
  • Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
  • Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues
  • Must be able to maintain strict confidentiality of all personal/health sensitive information
  • Ability to effectively handle challenging situations and to balance multiple priorities
  • Excellent verbal communication skills
  • Able to communicate effectively in writing
  • Basic computer proficiency, including the ability to access, enter, and interpret computerized data/information
Benefits
  • benefits (medical, dental, vision, pharmacy)
  • contract increases
  • Flexible Spending Accounts
  • 403(b) savings matches
  • earned time cash out
  • paid time off
  • career advancement opportunities
  • resources to support employee and family wellbeing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient registrationdemographic verificationinsurance verificationfinancial information verificationcustomer service
Soft Skills
interpersonal skillsrelationship buildingjudgmentindependent thinkingcreativityconfidentialityproblem-solvingmultitaskingverbal communicationwritten communication
Certifications
Associate's DegreeHigh School Diploma