Boston Medical Center (BMC)

Scheduling & Referral Systems Manager

Boston Medical Center (BMC)

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $112,000 - $162,500 per year

About the role

  • Own and operationalize enterprise referral standards and lifecycle—from initiation and triage through scheduling, closure, and feedback loops.
  • Lead the design, build support, and sustainment of Epic guided scheduling tools, including questionnaires, decision trees, visit strategies, and routing logic.
  • Design, optimize, and govern scheduling and referral work queues: prioritization logic, staffing assumptions, SLAs, and aged-work reduction.
  • Define a multi-year roadmap for referral and scheduling capability maturation aligned to enterprise access, digital, equity, and growth strategies.
  • Serve as a strategic advisor to Access Optimization, clinical, and executive leaders on referral and scheduling design trade-offs, investment priorities, and operating models.

Requirements

  • Bachelor’s degree in healthcare administration, business, informatics, or related field; Master’s preferred.
  • Minimum five (5) years of experience in ambulatory access, referral management, or clinical operations with demonstrated workflow redesign leadership.
  • Experience leading cross-functional initiatives and influencing stakeholders across clinical, operational, and IT domains.
  • Fluency (non-certified or certified) in Epic EHR technologies and workflows (i.e., Cadence, Radiant, Referrals, MyChart, and others).
  • Proven experience leading complex workflow redesign and cross-functional collaboration.
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible spending accounts
  • career advancement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow redesignscheduling optimizationreferral managementtriage processesdecision treesrouting logicprioritization logicstaffing assumptionsservice level agreements (SLAs)aged-work reduction
Soft Skills
leadershipstrategic advisingcross-functional collaborationinfluencing stakeholdersorganizational skillscommunication skillsproblem-solvinganalytical thinkingproject managementstakeholder engagement