Bosta

Last Mile Area Manager – Upper Egypt

Bosta

full-time

Posted on:

Location Type: Hybrid

Location: Egypt

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About the role

  • Support hub supervisors in improving overall performance and efficiency by monitoring KPIs and team productivity.
  • Monitor hub team performance, manage daily plans, and provide staff support.
  • Ensure shipments are processed and entered accurately into the system.
  • Audit couriers’ daily performance and ensure professional appearance standards.
  • Conduct verification calls for undelivered, canceled, and scheduled shipments daily.
  • Ensure shipment updates match system records and daily productivity sheets.
  • Monitor shipments exceeding lifecycle SLA and holding period; coordinate returns with CAI SF Team.
  • Archive proof of delivery for returned orders for one month.
  • Follow up on Freshdesk tickets and resolve assigned issues within SLA.
  • Create tickets for customer complaints and escalate to Client Support when needed.
  • Ensure hub compliance and proper documentation.
  • Manage inventory processes and investigate discrepancies.
  • Ensure daily reports are sent on time.
  • Oversee operations across Upper Egypt hubs (average of 8 branches) to ensure consistency and performance.

Requirements

  • Minimum 5 years of experience in hub or warehousing operations, preferably in the shipping/logistics field.
  • Experience in leading and supervising teams.
  • Strong decision-making and problem-solving skills.
  • Analytical mindset with strong reporting skills.
  • Ability to meet deadlines and work under pressure.
  • Strong time management and multitasking abilities.
  • Good interpersonal and leadership skills.
  • Professional, proactive attitude with sound judgment.
  • Very good English level.
  • High school diploma or Bachelor’s degree.
  • Preferably based in **Minya** or **Assiut**.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI monitoringteam productivity managementshipment processingperformance auditingverification callsinventory managementreportingcompliance documentationissue resolutionticket creation
Soft Skills
decision-makingproblem-solvinganalytical mindsettime managementmultitaskinginterpersonal skillsleadership skillsproactive attitudesound judgmentability to work under pressure
Certifications
High school diplomaBachelor's degree