BorrowMyDoggy

Customer Success Manager

• Build and send **newsletters, lifecycle and engagement communications** across email, push and in-app
• Support the CRM Lead in **executing customer journeys in Braze**
• Create and manage **user segments** based on behaviour, activity and lifecycle stage
• Help maintain and optimise **onboarding, engagement and reactivation flows**
• QA campaigns and journeys to ensure accuracy, timing and relevance
• Use CRM data to identify opportunities to improve engagement, response and retention
• Work with Customer Care, Product and Ops where CRM supports the member experience

BorrowMyDoggy

CRM Specialist – Part-Time

CRM Specialist – Part-Time