Project Support Specialist
Border States
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • Minnesota • United States
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Salary
💰 $34 - $46 per hour
About the role
- Reviews and validates bills of material (BOMs), drawings, and specifications for accuracy prior handoff.
- Conducts basic material takeoffs for assigned scopes and helps identify material gaps, alternates, and technical solutions.
- Assists in preparing quotations, coordinating vendor pricing, and documenting competitive alternatives.
- Prepares customer-facing documentation including project status updates, delivery schedules, and technical submittal packages.
- Participates in customer and vendor meetings; may lead small portions of the discussion related to documentation, schedules, or open items.
- Proactively identifies customer concerns, schedule issues, or material risks and escalates them appropriately.
- Manages detailed project documentation including schedules, order logs, meeting notes, submittal tracking, RFIs, and change coordination.
- Monitors project workflow for delays, discrepancies, or risks and recommends corrective action to PMs or Account Managers.
- Coordinates closely with Project Coordinators, purchasing, logistics, and vendors to ensure alignment on material needs and timelines.
- Assists with vendor quoting, order accuracy review, order entry, and material expediting when appropriate.
- Supports portions of project budget tracking or margin verification as directed by Project Managers or Account Managers (without independent ownership).
- Provides technical support to internal teams regarding product selection, specification alignment, and substitution options.
- Provides temporary project coverage during staff absences ensuring continuity of communication and documentation.
- Participates in process improvement initiatives.
Requirements
- Minimum of a business or trade degree preferred or the equivalent in work experience.
- 2+ years of prior customer service, quotation, or sales experience.
- Strong knowledge of electrical products and utility systems, preferred.
- Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies, preferred.
- Proficiency in quoting software, preferred.
- Requires the ability to read, write and speak in English.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
material takeoffsquotation preparationproject documentation managementbudget trackingtechnical supportproduct selectionspecification alignmentsubstitution optionsprocess improvement
Soft Skills
customer servicecommunicationproblem-solvingteam collaborationattention to detailorganizational skillsproactive identification of issuesleadership in discussions
Certifications
business degreetrade degree