Customer Service Representative
Border States
full-time
Posted on:
Location Type: Office
Location: Albuquerque • New Mexico • United States
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About the role
- Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
- Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports.
- Actively participate in the marketing and sale of Border States’ products and services.
- Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
- Works closely with sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
- Provides timely follow-up on customer technical inquiries and requests.
Requirements
- Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
- Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
- Ability to read, write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalestechnical inquiriesbilling problem resolutioninventory managementpricing developmentelectrical products knowledgeelectrical systems understandingelectrical distribution experience
Soft Skills
communicationteam collaborationproblem-solvingcustomer follow-up
Certifications
two-year business/trade degree