Border States

Customer Insights Analyst

Border States

full-time

Posted on:

Location Type: Hybrid

Location: Fargo • North Dakota • United States

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Tech Stack

SQL

About the role

  • Identifies, analyzes, interprets and presents trends or patterns in data and shares recommendations to management team and key stakeholders
  • Collects, analyzes, evaluates and reports data to increase service levels
  • Works closely with sales and alliance management teams to understand each customer’s business need to identify, develop, and implement enhancements to reporting and analytical deliverables
  • Develops innovative solutions and methods to solve problems, and assists with issue resolution for alliance and strategic partners
  • Implements data collection processes and other strategies to optimize efficiency and data quality
  • Interprets and/or translates data to illustrate findings and link to business results
  • Proactively runs reports to drive decisions and strategy planning at the Border States management level
  • Provides cross functional support to other members of the Customer Success team and branch support departments with specific focus on quality assurance, developing customer focused technology tools, and customer specific projects.

Requirements

  • Bachelor’s degree in business or related degree or the equivalent in work experience.
  • Experience in reporting and analytics
  • Experience working with large quantities of raw, disorganized data
  • Proficiency in Microsoft Excel, Access, Word, and various analytic/statistical software
  • Must be able to perform complex functions within excel in order to manipulate and calculate data for analysis
  • Knowledge of SQL a plus.
Benefits
  • Health, Dental and Vision Benefits
  • Accident, Critical Illness, Hospital Indemnity
  • FSA & HSA
  • Employee Stock Ownership Plan (ESOP)
  • Disability Benefits
  • 401(k) Retirement Plan
  • Life Insurance
  • Employee Assistance Program
  • Paid Holidays
  • Paid Volunteer Time
  • Personal Leave time
  • Bonuses upon achievement of branch and company goals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingdata collectiondata evaluationdata interpretationSQLMicrosoft ExcelMicrosoft AccessMicrosoft Wordstatistical software
Soft Skills
problem solvingcommunicationcollaborationanalytical thinkingcustomer focusquality assurancestrategic planninginnovation
Certifications
Bachelor’s degree in business