Borborema Recursos Estratégicos

Support Engineer

• Provide second-level support to users of Microsoft 365 services (Exchange Online, Teams, SharePoint Online and OneDrive).
• Manage identities and access in Microsoft Entra ID, including users, groups, MFA, Conditional Access and permissions.
• Manage resources in Microsoft Azure, performing configuration, monitoring and administration of virtual machines, virtual networks, storage, backup and alerts.
• Manage the lifecycle of corporate devices using Microsoft Intune and Windows Autopilot.
• Implement and monitor information security controls in the Microsoft environment using Defender and Purview.
• Perform backup, restore and update routines for operating systems and applications.
• Develop automations using PowerShell and Microsoft Graph to optimize administrative tasks.
• Create and maintain technical documentation, operational procedures and knowledge base articles.
• Conduct root cause analysis and resolve complex infrastructure and cloud services incidents.
• Support infrastructure projects by participating in planning, testing, deployment and transition to operations.

Mid-level Infrastructure and Support Analyst