Mid-level Infrastructure and Support Analyst

Borborema Recursos Estratégicos

IT Infrastructure Analyst supporting Microsoft 365 and Azure services for users. Administering identifications, cloud resources, and ensuring information security compliance.

Posted 7/30/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive, while ensuring effective identity and access management through Microsoft Entra ID. Proficient in utilizing Microsoft Azure for resource management and implementing security controls within the Microsoft environment.

Highest-signal resume keywords

Microsoft 365 AdministrationMicrosoft Entra ID ManagementMicrosoft Azure Resource ManagementPowerShell AutomationITIL Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Exchange OnlineTeamsSharePoint OnlineOneDriveMicrosoft Entra IDMicrosoft AzurePowerShellWindows ServerActive Directory

Soft Skills

Intermediate EnglishProblem SolvingRoot Cause Analysis

Tools & Technologies

Microsoft IntuneWindows AutopilotMicrosoft DefenderMicrosoft PurviewITSM Tool

Industry Keywords

MFAConditional AccessTCP/IPDNSDHCPVPNDigital CertificatesSPFDKIMDMARC

Tech Stack

Tools & technologies

AzureDNSITSMTCP/IP

About the role

Key responsibilities & impact

Provide second-level support to users of Microsoft 365 services (Exchange Online, Teams, SharePoint Online and OneDrive).
Manage identities and access in Microsoft Entra ID, including users, groups, MFA, Conditional Access and permissions.
Manage resources in Microsoft Azure, performing configuration, monitoring and administration of virtual machines, virtual networks, storage, backup and alerts.
Manage the lifecycle of corporate devices using Microsoft Intune and Windows Autopilot.
Implement and monitor information security controls in the Microsoft environment using Defender and Purview.
Perform backup, restore and update routines for operating systems and applications.
Develop automations using PowerShell and Microsoft Graph to optimize administrative tasks.
Create and maintain technical documentation, operational procedures and knowledge base articles.
Conduct root cause analysis and resolve complex infrastructure and cloud services incidents.
Support infrastructure projects by participating in planning, testing, deployment and transition to operations.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Computer Networks, Information Technology or related fields.
Intermediate to Advanced English.
Experience administering Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive and licensing (E3, E5, Business Premium).
Knowledge of Microsoft Entra ID: users, dynamic groups, roles, MFA, SSPR, Conditional Access, SSO (SAML/OIDC) and hybrid synchronization via Entra Connect.
Experience with Microsoft Azure, including virtual machines, virtual networks, NSGs, storage, Azure Backup, Azure Monitor, RBAC, tags and cost management.
Knowledge of Microsoft Intune: compliance and configuration policies, application deployment, security baselines and Windows Autopilot.
Intermediate PowerShell (Az, Exchange Online and Microsoft Graph modules) for automating administrative routines.
Networking and supporting services: TCP/IP, DNS, DHCP, VPN, proxy, digital certificates and SPF, DKIM and DMARC records.
Windows Server and Active Directory Domain Services, including GPOs and cloud coexistence scenarios.
ITIL fundamentals applied to incident, request, change and problem management using an ITSM tool.

Benefits

Comp & perks

Health insurance
Dental insurance
Flexible hours
Profit-sharing (PLR)
Career plan
Food allowance
Meal allowance
Transportation voucher
Life insurance
Gympass