BOQ Group

People Services Analyst

BOQ Group

full-time

Posted on:

Location Type: Office

Location: Brisbane • Australia

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About the role

  • Provide timely, accurate, and customer‑focused support across Tier 1 and Tier 2 HR and employee relations queries.
  • Manage and resolve HR enquiries with a strong focus on case management.
  • Support employees and leaders with guidance on Workday transactions, policy interpretation, and process navigation.
  • Work collaboratively with stakeholders across the business to streamline processes and enhance service delivery.
  • Analyse case trends, update employee records, and coach managers on self‑service tools.
  • Support ER case preparation and partner on optimisation, automation, and transformation activities.

Requirements

  • Experience in HR operations, shared services, or HR/ER advisory roles.
  • Managing HR or ER‑related cases with professionalism, confidentiality, and sound judgement.
  • Analysing data or case trends to identify risks, opportunities, or continuous improvement recommendations.
  • Applying HR policies, procedures, and employment legislation to provide accurate guidance.
  • Managing competing priorities while delivering an exceptional employee and leader experience.
  • Confident using Workday and Microsoft Office.
  • Curiosity about how technology can support smarter, more efficient service delivery.
  • Communicating effectively with a diverse range of stakeholders, adapting approach to support employees, leaders, and People & Culture partners.
  • Ideally, experience within a medium to large organisation, with exposure to risk management, compliance requirements, and continuous improvement methodologies.
Benefits
  • Flexible working arrangement - Balance your work and personal life with ease.
  • Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
  • Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
  • Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
  • Purchase additional annual leave - Need more time off? You can buy extra leave days.
  • Discounted private health insurance plan - Take care of your health with our special rates.
  • Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
  • Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
  • Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR operationscase managementdata analysisHR policiesemployment legislation
Soft Skills
customer-focused supportprofessionalismconfidentialitysound judgementeffective communicationadaptabilitycuriosity