Booth & Partners

Customer Service Representative – Patient Support

Booth & Partners

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Support patients through live chat, email, and inbound and outbound phone calls with empathy, clarity, and professionalism
  • Assist patients with refunds, billing questions, and payment-related inquiries
  • Help with patient portal access, navigation, and account issues
  • Troubleshoot technical and platform-related concerns
  • Address general questions regarding services, subscriptions, and next steps in care
  • Communicate clearly and compassionately during sensitive or high-stress patient interactions
  • Coordinate with clinical partners and internal teams to resolve issues related to care, medications, or next steps
  • Accurately document all patient interactions to ensure continuity of care and proper follow-up
  • Identify when issues require escalation and follow established workflows and escalation protocols
  • Manage multiple conversations and tools simultaneously in a high-volume, fast-paced environment
  • Contribute to ongoing improvements in workflows, documentation, and overall patient experience

Requirements

  • 3–5 years of professional experience in customer service or patient support, preferably in healthcare, telehealth, or another regulated environment
  • Strong ability to communicate with empathy, patience, and emotional awareness
  • Excellent written and verbal communication skills with a calm, professional tone
  • Proven ability to work efficiently in a fast-moving startup with changing priorities
  • High attention to detail and comfort managing multiple systems at once
  • Ability to work independently in a fully remote setting while staying accountable to performance expectations
  • Comfortable following structured workflows while adapting quickly to change
  • English proficiency at B2+ level (written and conversational)
Benefits
  • Great Place to Work–Certified company
  • Premium HMO coverage
  • Holistic employee experience programs
  • Work-from-home and hybrid work setup
  • Rewards and performance incentives
  • Monthly engagement activities
  • Career advancement opportunities
  • Paid referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
empathyclarityprofessionalismcommunicationpatienceemotional awarenessattention to detailindependenceadaptabilitycalm demeanor