Business Analyst – Servicenow
Boost IT
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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Tech Stack
About the role
- Work closely with business stakeholders to gather, analyse, and document requirements within the ServiceNow platform
- Analyse existing business and IT processes, identifying gaps and improvement opportunities
- Translate business needs into clear functional specifications for development teams
- Recommend and apply best practices to optimise Incident, Problem, Change, and Asset Management processes
- Ensure solutions are aligned with the ITIL framework and internal policies
- Act as a liaison between business users, technical teams, and ServiceNow developers
- Support agile delivery by participating in ceremonies and continuous improvement initiatives
Requirements
- 4+ years of hands-on experience as a Business Analyst working with ServiceNow
- Strong overall knowledge of the ServiceNow platform
- Proven experience with ITSM and CSM modules
- Solid understanding of ITIL processes and best practices
- Experience working in agile environments (SAFe knowledge is a plus)
- Strong analytical, communication, and stakeholder management skills
- Ability to work independently in a long-term operational support context
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMITILagileSAFebusiness analysisfunctional specificationsprocess improvementincident management
Soft Skills
analytical skillscommunication skillsstakeholder managementindependent workliaisoncontinuous improvementcollaborationproblem-solvingdocumentationrequirements gathering