Boost IT

Support Engineer

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.
• Perform hardware-related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.
• Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.
• Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.
• Support ad hoc IT needs, including initial troubleshooting and resolution of first-level hardware or connectivity issues.
• Handle user account creation and troubleshooting (O365, AD, access permissions, etc.).
• Travel occasionally to a secondary site for server room checks and hardware management.
• Assist in IT-related communication for changes, incidents, and updates.

IT Support Technician

Analyst

• Analyze and translate business requirements into functional specifications for CMS.
• Configure CMS applications to align with business needs and optimize workflows.
• Maintain and improve software requirements, user stories, and documentation.
• Support SQL-based configuration and database manipulation tasks.
• Monitor application performance and ensure optimal availability.
• Handle incidents, service requests, and user support tickets.
• Provide post-implementation support and training to end-users.
• Document and track defects, proposing proactive solutions.
• Participate in stakeholder meetings to gather and clarify requirements.
• Assist in CMS demonstrations and presentations.
• Communicate effectively with cross-functional teams and external vendors.
• Support testing activities, including defect tracking and validation.
• Ensure quality delivery of functional changes and releases.
• Coordinate change requests and maintain release calendars.
• Track deployment progress and document release activities.
• Align stakeholders and communicate release schedules.
• Ensure compliance with SLAs and support budget/resource optimization.

Junior Analyst

Software Engineer

• Design, develop, and maintain robust and scalable applications using the .NET framework (.NET Core/.NET 6+)
• Collaborate with cross-functional teams in an Agile environment to deliver high-quality solutions
• Participate in code reviews, contribute to architectural decisions, and help define technical standards
• Identify and resolve application issues, performance bottlenecks, and bugs
• Write clean, testable, and maintainable code following best practices

NET Developer

Business Intelligence Developer

• The Reporting Developer / BI Developer will be the primary developer working with Tableau and SQL databases to build high-quality reports delivered to business stakeholders.
• Working on existing and new reports, the candidate should be fully comfortable with all aspects of Tableau Desktop, Tableau Server, Tableau Online, and SQL Server technologies.
• The profile should have an in-depth understanding of the ETL process and be comfortable working with complex T-SQL queries.
• The candidate will be responsible for writing queries to extract required data as well as creating the visualizations.
• Must have good communication skills as the role may require direct interaction with stakeholders.
• Must be strong in data analysis, understand data, and propose analytical dashboards and data visualizations.
• Familiar with the project lifecycle process from requirements gathering, development, testing, user acceptance, deployment, and support.

BI Developer – Tableau

Artificial Intelligence

• Develop and implement machine learning models and algorithms to solve complex problems.
• Collaborate with cross-functional teams to integrate AI solutions into existing software systems.
• Analyze large sets of data to extract meaningful insights and improve model performance.
• Stay up-to-date with the latest advancements in AI and machine learning technologies and apply them to ongoing projects.
• Conduct thorough testing and validation of AI models to ensure accuracy and reliability.

IT Support Technician

Junior Analyst

NET Developer

Junior Analyst

BI Developer – Tableau

AI Engineer, Lisbon Based