Account Manager – Renewals, Expansion
BoomPop
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $100,000 per year
About the role
- Lead onboarding & implementation to ensure fast, successful customer adoption.
- Map accounts, identify key stakeholders, and multi-thread relationships.
- Own retention, renewals, and long-term customer satisfaction.
- Identify upsell and cross-sell opportunities; drive expansion revenue.
- Deliver proactive support, QBRs, and value-based recommendations.
- Collaborate with Product, Sales, and Marketing to champion customer needs.
- Track all activity, insights, and renewal details in HubSpot.
- Act as a strategic advisor who ensures customers achieve measurable outcomes.
Requirements
- 3–7 years in Customer Success, Account Management, or a hybrid SaaS role.
- Strong sales acumen: value pitching, negotiation, and expansion experience.
- Skilled at account mapping, stakeholder discovery, and relationship building.
- Excellent communicator with confidence engaging executives and teams.
- Highly coachable, proactive, organized, and comfortable working independently.
- Experience with HubSpot or similar CRM tools.
- Thrives in fast-paced, evolving environments.
- Experience with the events industry is a plus but not required.
Benefits
- Competitive salary + equity, with tons of room for career growth
- Company sponsored 401(k)
- Generous PTO
- Paid parental leave
- Flexibility to work from anywhere
- Amazing annual team-wide and department offsites
- World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered
- $50/month phone stipend
- Occasional Travel: Connecting is in our DNA, please note that we anticipate roughly 6-8 nights of travel per year for this role.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementsales acumenvalue pitchingnegotiationaccount mappingstakeholder discoveryrelationship building
Soft Skills
excellent communicatorconfidence engaging executiveshighly coachableproactiveorganizedcomfortable working independently