Design, own, and evolve reporting frameworks for post-sales KPIs
Build and maintain advanced dashboards in BI platforms to give leadership real-time visibility into performance
Conduct forward-looking analyses to highlight risks, opportunities, and actionable insights
Partner with Finance and post-sales leaders to drive bookings, revenue, and capacity forecasts
Lead initiatives to document, redesign, and streamline post-sales processes
Identify and lead automation initiatives
Drive consistent data definitions and governance across the post-sales org
Act as a trusted advisor to post-sales executives by turning data into clear recommendations
Influence strategic initiatives by providing operational and financial perspectives
Lead adoption of new reporting, tools, and processes across global teams
Deliver clear documentation, enablement, and executive-level communications

Requirements

6-8 years of experience in Revenue Operations, Services/Customer Success Operations, or Business Operations (SaaS required).
Proven expertise in analytics, forecasting, and business process improvement
Strong proficiency in BI tools. SQL or data modeling experience strongly preferred
Hands-on experience with services/PSA tools
Demonstrated ability to partner with senior leaders and influence strategy
Excellent communication skills; able to distill complex data into executive-ready insights
Comfort operating in a fast-paced, high-growth SaaS environment.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsforecastingbusiness process improvementSQLdata modelingreporting frameworksdashboard creationautomationdata governanceKPI analysis

Soft Skills

communicationinfluencingpartnershipleadershipdocumentationstrategic thinkingproblem-solvingadvisory skillsenablementinsight generation