Provide coaching and guidance to the Technical Account Manager team to deliver technical expertise and account management skills, serving as the main Boomi technical contact for assigned accounts.
Manage the strategic assignment and resourcing of Technical Account Managers across all customer accounts in the North American region to ensure optimal coverage and service delivery.
Develop and manage processes to continuously expand the Technical Account Management offering with a focus on automation for more effective and efficient delivery of services.
Act as a point of escalation for Technical Advisory Services accounts, coordinating internal resources for timely and effective resolution of critical customer issues.
Partner with the Sales and Customer Success teams to advocate for customer needs, support the overall account strategy, and proactively identify and recommend growth opportunities for Boomi solutions.
Lead the strategic definition and evolution of the Technical Account Management service offering, ensuring a clear value proposition and measurable outcomes.

Requirements

Bachelor’s degree or a minimum of 10+ years’ experience in the technology industry
5+ years or relevant experience as either a technical team manager or as a Technical Account Manager
Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
Strong understanding of enterprise infrastructure, software and cloud architecture
Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
Strong active listening and empathy skills
Polished, persistent and influential communicator
Occasional travel

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSCloudApplication IntegrationmiddlewareB2B integrationenterprise infrastructuresoftware architecturecloud architectureautomationaccount management

Soft Skills

coachingguidanceactive listeningempathycommunicationinfluential communicationproblem-solvingstrategic thinkingcollaborationcustomer advocacy

Certifications

Bachelor's degree