Boom Entertainment

Customer Support Representative

Boom Entertainment

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $15 per hour

Job Level

JuniorMid-Level

About the role

  • High volume live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
  • Handling support requests and escalating them to the appropriate parties
  • Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
  • Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
  • Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Requirements

  • 2+ years of experience in a customer support or operations role (sports, tech, start-up a plus)
  • Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism, particularly in real-money or high-engagement environments
  • Knowledge of and enthusiasm for sports, sports gaming, and technology are a must
  • Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
  • Must be located in one of the following time zones: EST, CST, MST, or PST
  • Experience working with Customer Support tools like Zendesk and Intercom
  • Outstanding written communicator
  • Collaborative, team-oriented mindset
  • Strong internet connection and reliability