Customer Service Associate
MassMutual
Customer Support Representative
Boom Entertainment
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
JuniorMid-Level
About the role
- High volume live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Requirements
- 2+ years of experience in a customer support or operations role (sports, tech, start-up a plus)
- Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism, particularly in real-money or high-engagement environments
- Knowledge of and enthusiasm for sports, sports gaming, and technology are a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Must be located in one of the following time zones: EST, CST, MST, or PST
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
