Boom Entertainment

Product Designer

• Own all aspects of product design execution across mobile and web.
• Design modern, visually engaging, and highly functional user interfaces.
• Rapidly iterate on concepts and prototypes to test and evolve ideas.
• Create eye-catching marketing and brand assets for campaigns, ads, and social.
• Develop scalable design solutions and contribute to our design system.
• Partner cross-functionally to influence product decisions from ideation to launch.
• Stay ahead of design trends, sports culture, and gaming aesthetics to keep our product fresh and relevant.

Customer Support

• High volume live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
• Handling support requests and escalating them to the appropriate parties
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
• Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Product Designer

Customer Support Representative