Boom & Bucket

Manager

• Serve as the primary relationship manager for assigned strategic customer accounts.
• Partner with Sales to develop and execute customer-specific plans that drive revenue growth and retention.
• Collaborate with Program Managers and internal partners to deliver integrated solutions and ensure customer needs are met efficiently.
• Lead the transition and sunsetting of legacy software products, ensuring a smooth customer experience and adoption of new tools and platforms.
• Monitor customer engagement, satisfaction, and performance metrics to identify opportunities for improvement or growth.
• Provide insights, feedback, and data to internal teams to inform program development, training materials, and performance reporting.
• Act as a trusted advisor to customers, leveraging product knowledge and market understanding to deliver value-driven recommendations and data-driven insights.
• Support sales pipeline development and forecasting activities.
• Participate in account planning sessions, quarterly business reviews, and customer strategy meetings.

Advanced Seller Manager