Booksy

Customer Success Onboarding Advisor, UK market

Booksy

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • You'll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
  • You'll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.
  • You'll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
  • You'll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.
  • You'll offer creative solutions by listening to client needs and addressing challenges with confidence and a "People First" touch.

Requirements

  • Provable, deep expertise and experience in Customer Success, training, Account Management, or similar roles.
  • A proactive and meticulous approach, enabling you to respond quickly and effectively to customer needs with organized solutions.
  • Excellent communication and persuasion skills, with a natural ability to listen and guide others toward success.
  • A "Team Player" mindset combined with a strong sense of ownership and commitment to your work.
  • You should be comfortable communicating in English (native-level or strong conversational skills).
  • Knowledge of tools like Salesforce or Google Suite is a definite asset.
Benefits
  • This is a fully remote position within the UK, we take pride in being a globally distributed team
  • A holiday allowance of 25 days + public holidays + your birthday day off
  • Vitality Private Medical Cover (including dental and optical) with self-funded top up options for dependents
  • Access to Worksmile wellbeing app
  • Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5 %
  • Life assurance (4 x your annual salary)
  • Lifestyle discounts available through Vitality Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementTraining
Soft Skills
communication skillspersuasion skillslistening skillsproblem-solvingteam playerownershipcommitmentproactive approachmeticulousness